Wilson County GM

Don’t waste your time at this dealership. They will lie, take advantage of your time, and when called out about the false numbers they act like they’re the victim. We literally have it in writing. When brought up to the manager it was met with raising his voice and lack of leadership. Super shady business, and I’m sure the original owner likes to know how poorly it’s being run.

Wilson County Chevrolet Buick GMC dealership is one of the best dealerships that I have been to in my 50 years of owning new vehicles. The facility is extremely clean, and the waiting area is one of the best. They are also very accommodating in scheduling a service call. Everyone from sales to service department are very nice and friendly. We even bring our grandchildren with us since they enjoy looking at the new models and they like the playroom. They even wash your vehicle after every service! We love it and thank you Wilson County Chevrolet for your continued great service.

I’m beyond frustrated and incredibly disappointed with the level of service I’ve received. I brought my vehicle in because it displayed a persistent error message on the infotainment screen stating it needed to be serviced and brought to the dealer. This isn’t just cosmetic—the vehicle is currently unable to receive critical OTA updates, including important safety updates, because the download and install process is stuck and requires a reset by the dealer to restart. I specifically requested to speak with the technician so I could show them the issue and the error message directly. I was told that wasn’t possible. I then provided a clear photo of the error message. Despite this, when I picked the car up, the message was still on the screen—unchanged. Nothing had been fixed. When I immediately pointed this out to the service team, I was casually told to just drive the vehicle and the message would go away. That’s not a solution—that’s dismissive. It’s been three days and a few hundred miles later, and the same error continues to appear, exactly as before. This tells me one thing: the issue was never actually addressed, and yet you handed the car back to me as if it were resolved. That’s unacceptable. I brought the car in for a known and documented problem that is affecting system functionality, and you knowingly returned it to me in the exact same broken state. This is a complete failure of service, communication, and accountability—and it needs to be rectified immediately.