Rice Buick - GMC Inc. in Knoxville including address, phone, dealer reviews, directions, a map, inventory and more

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8330 Kingston Pike
Knoxville, TN 37919

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Sales: 865-338-5297

Used Cars: 865-338-5246

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 7:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 7:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat Closed

Reviews of Rice Buick - GMC Inc.

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4 (out of 5)

14 out of 20 people said they would recommend this dealer

1 (out of 5)

Used for 10 Years However Disappointed Now.

Reviewed by JH44 in Knoxville, TennesseeApril 22, 2021

After working with Teresa and Rice GMC with many vehicles over potentially a decade - beyond disappointed in this most recent experience and their apathy. To schedule for the transmission person (at the advise of the service department since apparently they only have one) on March 29th to wait and come in on April 22nd then after not hearing anything in 7 hours to call and find out that they will out they will not get to it till potentially tomorrow or "another day" is horrible customer support. If they were back-logged that should have been referenced prior to me bringing my vehicle or during drop-off, not 7 hours later after drop-off after waiting 4 whole weeks to even get my vehicle in. The lack of care by Josh and the service department will make me to regretfully not bring any future services needs or my vehicles to this service department as it's apparent they did not care one bit about my time as a customer. Disheartening when a dealership you have trusted and recommended for years to have zero consideration and completely drops the ball on customer support.

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Overall Facilities N/A

Maximum rating = 5

5 (out of 5)

Experience with 2021 GMC Sierra Denali Purchase

Reviewed by Franklin Delano Gardner Stidham in Knoxville, TNApril 18, 2021

Marshall Meyers was my salesman. I started out looking at a Denali SUV and drove one with the Duramax Diesel. I was impressed how it handled and that it did not seem like a diesel. I decided it was too high off the ground for my handicapped daughter and 96 year old mother to access without steps. I was tempted to get a Cadillac XT6, or Escalade because my late wife and I had been driving and loving our Cadillacs - hers a 2011 DTS (a really nice sedan) and mine a 2009 SRX (a great SUV needing a little more rear seat room and accessibility). Well I didn't know the XT6 was much higher off the ground until I went and looked closely with my measuring tape (about the same as the Buick Enclave) which has an intruding left floorboard (particularly annoying to me). Meanwhile, I placed Marshall on hold. He was understanding of my desires. I decided buying the large Escalade was out of the question (although the 2021 is a beautiful beast) because I have an aversion to buying a vehicle costing 3 times the first nice house we owned. So, I decided to look at what I could use more for vacation trips and and still have good hauling and boat towing capability. I decided to order the possibly last vehicle that I will own - a GMC Sierra Denali. I have found my old hot tub steps match up perfectly with the slide out running board allowing both my handicapped daughter and my mother to get in the cab. I'm still keeping the DTS for easier in town trips. Marshall ordered an folding hard surface tonneau cover and I recently had that installed by the service department. I especially appreciate Marshall taking the time to let me make up my mind. He showed me all the features that he could think of when I picked the vehicle up. It was exactly what I ordered and in the color I wanted. Since then I have asked him other questions which he quickly answers. So, far I'm loving my pickup and the service.

Customer Service 5

Buying Process 5

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

5 (out of 5)

Customer Service.

Reviewed by Robin G Anderson in Knoxville, TennesseeJanuary 03, 2020

Would not hesitate purchasing another car or truck from this dealership.

Customer Service 5

Buying Process 5

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

About Rice Buick - GMC Inc.

If you're in search of a new or pre-owned vehicle, don't go to just any car dealership -- come to Rice Buick GMC. The team at Rice Buick GMC is there for you from the moment you walk through the door, ready to assist you in any way they can. From finding the perfect vehicle that fits your needs, to financial planning and continued maintenance throughout your ownership, we take care of everything at our Buick and GMC dealership in Knoxville, TN. Come and speak with us today!

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