Rice Buick - GMC Inc. in Knoxville including address, phone, dealer reviews, directions, a map, inventory and more

A member of the Cars.com family

8330 Kingston Pike
Knoxville, TN 37919

Get Directions

Sales: 865-338-5297

Used Cars: 865-338-5246

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 7:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 7:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat Closed

Reviews of Rice Buick - GMC Inc.

Overall Rating:

3.9 (out of 5)

67% recommend this dealer

27 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

4.0 (out of 5)

Review

Reviewed by C Atchley from Knoxville, TNMay 12, 2022

I can always count on Rice to treat me well. They are very conscientious when working with me. The one thing I would like to see improvement upon is looking over the cleanliness of the vehicle after they've serviced/repaired it.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Rice GMC service

Reviewed by Robert T Noyes from Knoxville , TNDecember 29, 2021

I have never been to a better dealership in my life. The sales and service is incredible. They are honest which is rare in todays world!

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Used for 10 Years However Disappointed Now.

Reviewed by JH44 from Knoxville, TennesseeApril 22, 2021

After working with Teresa and Rice GMC with many vehicles over potentially a decade - beyond disappointed in this most recent experience and their apathy. To schedule for the transmission person (at the advise of the service department since apparently they only have one) on March 29th to wait and come in on April 22nd then after not hearing anything in 7 hours to call and find out that they will out they will not get to it till potentially tomorrow or "another day" is horrible customer support. If they were back-logged that should have been referenced prior to me bringing my vehicle or during drop-off, not 7 hours later after drop-off after waiting 4 whole weeks to even get my vehicle in. The lack of care by Josh and the service department will make me to regretfully not bring any future services needs or my vehicles to this service department as it's apparent they did not care one bit about my time as a customer. Disheartening when a dealership you have trusted and recommended for years to have zero consideration and completely drops the ball on customer support.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Rice Buick - GMC Inc.

If you're in search of a new or pre-owned vehicle don't go to just any car dealership -- come to Rice Buick GMC. The team at Rice Buick GMC is there for you from the moment you walk through the door ready to assist you in any way they can. From finding the perfect vehicle that fits your needs to financial planning and continued maintenance throughout your ownership we take care of everything at our Buick and GMC dealership in Knoxville TN. Come and speak with us today!

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top