151 Stonebridge Boulevard
Jackson, TN 38305
Sales: 731-868-4855
Used Cars: 888-482-1516
Sales Department
Sun | Closed |
Mon | 8:30am – 8:00pm |
Tue | 8:30am – 8:00pm |
Wed | 8:30am – 8:00pm |
Thu | 8:30am – 8:00pm |
Fri | 8:30am – 8:00pm |
Sat | 8:30am – 8:00pm |
Service Department
Sun | Closed |
Mon | 7:30am – 6:00pm |
Tue | 7:30am – 6:00pm |
Wed | 7:30am – 6:00pm |
Thu | 7:30am – 6:00pm |
Fri | 7:30am – 6:00pm |
Sat | 8:00am – 2:00pm |
See all dealerships near Jackson, TN that carry Chevrolet, Kia, GMC, Cadillac, Buick
Overall Rating:
4.7 (out of 5)
92% recommend this dealer
577 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
I had an appointment at 1:30 for an oil change only.
I had an appointment at 1:30 for an oil change only. I arrived at 1.22 and didn’t leave until 2:59. It should not take an 1 hour and 37 minutes to do an oil change. If they were running late they should have called me before I arrived. They should have updated me while I was there as to why it was taking so long. Other people arriving after me were done before I was. Then the price had went up another $10 since the last oil change. Also, when I made the appointment I inquired about an issue was my key fob. I was told they could look at. When I arrived and asked about this they said I would have to.make an appointment for this issue.
Maximum rating = 5
Fast & efficient !
Fast & efficient ! Courteous employees ! On time & not as expensive as I thought would be. Will be back!
Dealer Response
Thank you so much for your wonderful review! We're thrilled to hear that your experience at Serra Chevrolet Buick GMC Cadillac was fast, efficient, and that our employees provided courteous service. We appreciate your feedback on pricing as well, and we're looking forward to welcoming you back! Sincerely, Your Friends at Serra Jackson
Maximum rating = 5
I had been looking at Buick Enclaves, GMC Acadias, and
I had been looking at Buick Enclaves, GMC Acadias, and Chevy Traverses ( mainly the Enclaves ) on websites all across West Tennessee and Western Kentucky. I found two Eclaves that I liked on the Serra of Jackson site and a couple at a dealership in Paducah, KY. I pushed the I’m interested button early Thursday morning and a little later I got a call from Laura, who told me the two Enclaves I was interested in were not on the lot , but in transit and expected arrival date of July 25th and that there were only two on the lot at that time. So I made an appointment to look at Enclaves in Paducah on Saturday morning. I received a text with pictures from Laura, early Friday morning, of Acadias, Traverses, and Enclaves ( including the two I was interested in). I called Laura Friday afternoon and she told me they were on the lot and I told her that as soon as my wife came home from work, we would be coming to Jackson. We live an hour away from Jackson. Just before leaving Martin, I received a call from Laura and she told me she wouldn’t be there when we arrived , but David White would meet us and show the Enclaves to us. David called soon after and I told him we would be there at about 5:30. When we arrived, David met us and showed us the two Enclaves we were wanting to look at, plus one other. My wife and I agreed on the moonstone gray (since it was going to be hers). David had told us that they had just came in Thursday afternoon. Since they had just came in and hadn’t been dealer prepped yet, we weren’t able to test drive it yet. We went ahead and started the process of trading for our Enclaves. When we left the dealership Friday evening, David told us it would probably be sometime after noon Saturday and that he would call us when they were through prepping it. David called us around 12:30 and said it would be ready by 2. We arrived around 2:30 and David met us and we drove it and were pleased with it. When we got back to the dealership, David introduced us to Jason and we finalized the trade. We are well pleased. Thanks Laura,David,Jason, and all the Serra team. By the way, this makes the third vehicle we’ve purchased from Serra of Jackson and we’ve been pleased with all three so far.
Dealer Response
Thank you so much for sharing your experience with us! We're glad that you found the perfect Buick Enclave and that Laura, David, and Jason provided you with exceptional service throughout the process. It's great to know that this is your third vehicle purchase from Serra Chevrolet Buick GMC Cadillac and that you have been pleased with each one. We appreciate your loyalty and look forward to welcoming you back for any future needs. Sincerely, Your Friends at Serra Jackson
Maximum rating = 5
Serra of Jackson TN offers many automotive products and services to our Jackson TN area customers. From quality new CADILLAC Chevrolet Buick GMC and Kia vehicles to used cars we know anyone looking for a vehicle in Jackson will likely find what they want at our dealership. We carry a comprehensive line of CADILLAC Chevrolet Buick GMC and Kia vehicles including the Chevrolet Malibu Impala Aveo Corvette Avalanche Tahoe Silverado CADILLAC CTS SRX and Cadillac DTS making us a good choice as your Jackson TN CADILLAC Chevrolet Buick GMC and Kia car dealer.
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