Darrell Waltrip Buick GMC in Franklin including address, phone, dealer reviews, directions, a map, inventory and more

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1440 Murfreesboro Rd
Franklin, TN 37067

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Sales: 877-244-3962

Used Cars: 877-247-5929

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of Darrell Waltrip Buick GMC

Overall Rating:

4.7 (out of 5)

93% recommend this dealer

73 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Honest, forthright, superb.

Reviewed by Samuel T Garner Jr. from Nashville, TennesseeJuly 01, 2022

Excellent in every area of the auto business. If you are in need of superior customer service and Auto service Dave Heller and his team are the ones to talk to

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Samuel, we are happy to pass along your comments to the team here at Darrell Waltrip Buick GMC!!! We are very happy we could provide you with a positive experience! Thank you again for taking the time to let us know how we did. We hope you have a great day!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Great Service!!

Reviewed by James R Sulcer Jr from Brentwood,TNMay 02, 2022

Great facility and Excellent customer service. Always provide quick repairs and explain the whole process.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

James, thank you for your kind words and this wonderful review!

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Number Crunching Crooks

Reviewed by Chad from Spring Hill, TNFebruary 01, 2022

I requested Gap insurance multiple times. The retail contract was. Presented to me without gap. I advised the rep immediately that I need gap insurance. He stated that “the Finance manager in the back would add the gap and There was no need for concern.” I got to the back and the finance manager said “Oh the bank would not add it. You will have To buy it for $625.” Then on top of that they did not fix the dent on the hood Of the Car as they promised. These are crooks, stay away.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Chad, there might be a confusion because our records show that you never purchased a vehicle from us. We thrive to provide our customers with the highest level of customer service. For your information, GAP insurance is optional and has a cost associated to it. Everyone knows, that if a customer wants GAP insurance, he must purchase it. Moreover, not every loan or every vehicle qualify for GAP insurance. Have a great day!

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Darrell Waltrip Buick GMC

Part of the Darrell Waltrip and Hendrick Automotive family located at I 65 in Franklin Tennessee. Access to over 7000 used cars and soon to be one of the largest Buick GMC inventories in the Nashville area. Brand New state of the art facility with a full service and parts department.

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