1336 S Dupree St
Brownsville, TN 38012
Sales Department
| Sun | Closed |
| Mon | 8:30am – 6:00pm |
| Tue | 8:30am – 6:00pm |
| Wed | 8:30am – 6:00pm |
| Thu | 8:30am – 6:00pm |
| Fri | 8:30am – 6:00pm |
| Sat | 8:30am – 5:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 5:00pm |
| Tue | 7:30am – 5:00pm |
| Wed | 7:30am – 5:00pm |
| Thu | 7:30am – 5:00pm |
| Fri | 7:30am – 5:00pm |
| Sat | 7:30am – 1:00pm |
See all dealerships near Brownsville, TN that carry Chevrolet, GMC, Buick
Showing the most recent reviews from Cars.com and DealerRater.
Horrible Service Department
I made an appointment for an oil change, tire rotation and transmission flush which is recommended at 60,000 miles. My appointment was this morning at 8:00 AM. I arrived at 7:45 and I was called by Service Manager at 8:30 and told that the machine that performs the pressure flush had to be turned on and takes 4 hours to heat up. I asked why this happened when I made an appointment they should have been prepared at 8:00 AM. She told me most people don’t follow the scheduled maintenance program that’s why it was not on. She told me she did not know the machine had top warm up and She is the Service Manager? When I made the appointment, she told me the service takes about 2 hours and I said that was fine. I told them I was not going to wait for 6 or more hours because they failed to prepare for a customers service that had been scheduled but not planned for. On top of everything else, she still charged me for the oil change and rotation. I did not go there for free service but it would have been a nice jester if they valued me as a customer. I will never go back there for service again.
Dealer Response
Hello, we regret to hear that your experience with us was not a more positive one. Please reach out to us at (731) 772-9082 when you can so we can address this situation directly. Thank you and have a great day.
Maximum rating = 5
Check-up
Had oil changed, tires rotated and all fluids checked
Dealer Response
Hi there, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Maximum rating = 5
raphael.bradford@yahoo.com
Loved the two service ladies. Very nice and pretty too look at.
Dealer Response
Hello there, we appreciate you taking the time to leave us this feedback. If you're ever in need of more help, please let us know!
Maximum rating = 5
All vehicles under 100000 miles come with a free 20 year 200000 mile power-train warranty! Donnie Hatcher Chevrolet has been in business for over 30 years and each year the environment only gets better. From the moment you walk in the showroom you will know our commitment to Customer Service is second to none. Along with helping you discover the vehicle of your dreams fortunately it does not stop there. Donnie Hatcher also has a parts and service department here to meet your every need.
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