Rock Hill Buick GMC

This was the worst dealership experience I have had. First I have never left a review before as I understand things happen or people have bad days at times but this was neither. I took my 2500HD in for a simple oil change and tire balance. I was surprised when I saw my truck drive off the lot after 2 hours, and was informed that they had to test drive it - which would have been nice to know when I was dropping it off. That aside, I pulled up my GMC app to track my vehicle just to find out that the service tech had driven twice in excess of 80 MPH! This is absolutely unacceptable behavior. I brought this is the attention of the service manager and his response was well I am sure that he did but he had to make sure tires were balanced ... This type of culture where unacceptable behavior is rationalized does not strengthen the confidence in customers. To make this worse there is now a wobble in my steering wheel indicating unbalanced tires. I don't understand. I will not recommend this dealer for service to anyone. I do understand that I am only one customer, and will not impact this dealership's bottom line nor is that my intent. I just would like people to demonstrate ownership and accountability and do something to make things right.

I drove 2.5 hours to look at a used Truck not knowing that I was going to have an amazing experience . I was met by Larry who treated me like a person not by my looks (I am covered in Tattoos) Larry was extremely kind ,real , down to earth , not pushy , wanted me to get exactly what i wanted . Next I met Anane and wow just wow . Anane treated me with the utmost respect and made me feel like i was part of his own family . When I left the dealership I felt like I was dreaming because how good my experience with Larry and Anane . Not because I bought a Truck but because of these 2 fine gentlemen . My experience was like no other I have ever had at any dealership . As a matter of fact when I am back up in the Rock Hill area in a few months I am taking Anane out to lunch . I still feel bad for keeping Anane and Larry way passed closing even though I know its their job

Excellent customer service!!!!! I couldn't be any happier with my new car and the service I received while financing it! Wonderful experience from start to finish!