Hyatt Buick GMC in Myrtle Beach including address, phone, dealer reviews, directions, a map, inventory and more

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922 Frontage Rd E
Myrtle Beach, SC 29577

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Sales: 843-448-4426

Used Cars: 843-448-4426

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 8:00pm
Tue 8:30am – 8:00pm
Wed 8:30am – 8:00pm
Thu 8:30am – 8:00pm
Fri 8:30am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat Closed

Reviews of Hyatt Buick GMC

Overall Rating:

4.5 (out of 5)

86% recommend this dealer

56 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

WORST EXPERIENCE EVER AT HYATT GMC IN MYRTLE BEACH

Reviewed by AKEEM from Myrtle BeachJune 30, 2022

SO I AM HERE LETTING PEOPLE KNOW DO NOT GO TO HYATT GMC IN MYRTLE BEACH FOR ANY SERVICE IT WAS WORST EXPERIENCE I EVER HAD WITH A DEALERSHIP OR ANY AUTO MECHANIC PLACE I'VE HAD BETTER SERVICE WITH SHADE TREE MECHANICS AND BEFORE I FORGET , THEY TOLD ME MY REAR TIRE RIM WAS BENT (WHICH IT WAS) BUT SO WAS THE FRONT TIRE RIM WHICH I FOUND BECAUSE I TOOK OFF THE WRONG TIRE TO GO GET REPAIR, I THOUGHT THE LADY ON THE PHONE AT THE TIME TOLD ME IT WAS THE FRONT RIGHT BUT SHE ACTUALLY SAID THE REAR, BUT MY POINT IS THAT GMC SAID THEY DID A ROAD FORCE TEST ON MY CAR AND THE FOUND REAR WAS BENT BUT WHY DIDN'T THEY FIND THE OTHER 1 TOO? DID THEY JUST CHECK 1 TIRE WHY NOT ALL 4 WHEN YOU ARE CHARGING ME OVER $100HR , SO NOW IM WAITING ON ANOTHER RIM TO COME IN LATER BECAUSE I FOUND OUT THE OTHER RIM WAS BENT AFTER I HAD ALREADY PAID THEM TO CHECK (MY TIRES) SO HERE'S MY EXPERIENCE IN A NUTSHELL 1. I WENT TO GET MY CRUISE CONTROL AND 2. TO FIX MYTIRES AND 3. FOR THEM TO TAKE A LOOK AT MY TOP I LEFT WITH, 1 A FIXED CRUISE CONTROL, AND 2. THE SAME BENT RIMS (ONE RIM THEY DIDN'T EVEN FIND) AND 3. THE SAME BROKEN TRUNK STRUTS, AND 4 THE BROKEN CONVERTABLE TOP THAT WONT OPEN NOW AT ALL!! AND I PAID THEM $106 FOR THE DIAGNOSIS AND $756 FOR WHAT THEY CONSIDER A FINISHED JOB WHICH ALL TOGETHER IS $862 SO DON'T BE LIKE ME AND TRUST THE WRONG PEOPLE BE CAREFUL WHO YOU GIVE YOUR HARD EARN MONEY TOO. I MEAN AIN'T IT FUNNY THAT THE DAY I GET MY CAR BACK THE GUY IS OUT OF TOWN AND THEN THE PART THAT CAN MAKE THEM LIABLE (TRUNK STRUTS) THEY TELL ME THEY DIDN'T TOUCH IT, EVEN THOUGH THEY HAD NO PROBLEM CHARGINGING ME FOR IT, THEY TRYING TO TELL ME THEY NEVER TOUCHED THE TOP EVEN THOUGH THATS ONE OF THE REASON I WENT THERE? AND OUT OF ALL THOSE WEEKS NOBODY EVEN TRIED TO SEE IF THE TOP EVEN WORKED?

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 1

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

4.0 (out of 5)

Upkeep/Service

Reviewed by Jane Delia Thorne from Murrells Inlet, SCJune 11, 2021

Not much to review, only had an oil change and tire rotation.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 4

Buying Process N/A

Quality of Repair 4

Maximum rating = 5

2.0 (out of 5)

Hyatt, Poor customer service

Reviewed by Allan from Myrtle BeachJune 09, 2021

This is my second visit to Hyatt for service on my 2020 Sierra 2500 AT4. The first visit was awful. The service staff was friendly enough but the quality of the service that I received was awful. I take pride in keeping my truck clean and well maintained. Price is really irrelevant but this is almost an 80000.00 truck. I had an oil chance where the technician tracked mud on my running boards and into the floor of the driver seat. Not so bad but then they sprayed DEF down the side of my truck. I discovered the DEF when I got home and it had crystallized all down the side of my truck. I complained and they apologized so I gave them another chance. I’ll be darned if they didn’t do it again. The second time they tried to wipe it off of the side of my truck with an oily rag. And then when I got home it was still spilled all down the side of my truck. I guess they stand back 5 feet and use a 2 inch hose to squirt it into the filler neck. My family owned gas stations when I was growing up. My Dad would have never tolerated this kind of shoddy work. There are other GMC dealers in town that I’m sure would like my business and respect my purchase. I’ll be using one of them from now on.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us so we can address and remedy your concerns. The Hyatt Buick GMC Team

Overall Facilities N/A

Customer Service 2

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

About Hyatt Buick GMC

Welcome to your Best local Myrtle Beach GMC and Buick dealer. For over a decade Hyatt Buick GMC has been providing South Carolina with the best new and used cars trucks and SUVs for less. Our customers enjoy unbeatable customer service and an exceptionally talented service department to keep you moving!

We have been awarded the "Mark of Excellence" again for BOTH Buick and GMC brands the highest designation given by GM for providing the highest level of customer satisfaction. Top 3% of GM dealers!

Come in and see our new look! We have a beautiful new store front showroom and customer lounge. Stop in grab a coffee and say Hello!

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