Jones Family of Dealerships

We had an EXCELLENT used car buying experience at Jones Honda working with Carlos Martinez there with the sales team. He was polite, very helpful and just a fun person to work with. I have gone a few dealerships in looking for a car these past 4 months and Jones Honda Used car was just GREAT to deal with. From the test drive to the car buying paperwork, it was a pleasure. I feel I got a great deal on a used car and will be back should I be in the market again as well as recommend him to anyone that askes. Both he and Braly Del Rosario (we dealt with both guys during my used car search) were AWESOME!

I've had wonderful service from the Jones Honda Service department until I brought my 2019 Civic in for a fuel pump recall and oil change on 7/27/20. Not only did they not perform the fuel pump replacement properly (the car was delivered leaking fuel, with the fuel gauge non-functional and tire pressure problems), but when I returned to have them fix the issue, they (a) damaged my front wheel and (b) ended up needing to keep my car from Friday morning until the following Monday morning to fix all of my issues. Their Service Director, Joe K. refused to take responsibility for the wheel damage even though the service manager for my car said that they would split the cost of repair. I tried to communicate to both President of Operations Don S. and General Manager Kris J. on several occasions to work out a fair solution, but received no response or even an acknowledgement. I am now forced to file a civil complaint to recover the cost of the wheel damage. If you bring your auto in for service, I highly recommend taking a timestamped video walk around of your car before turning your keys over to the service rep and again when you pick up your auto after service. I feel bad giving this poor of a rating because the Service Manager who typically handles my car (Luis) is fantastic (a big reason why we just purchased a 2020 Civic Sport from this dealer), but I am extremely disappointed with the Jones Honda service management's total lack of responsiveness, their inability to take responsibility for my car while it was under their care, and the general disregard for the customer that was displayed throughout this experience. For this I give them a well-deserved zero stars (although I need to choose 1 to post).

You will not be disappointed in shopping for a vehicle here, Honest, fast, and true to their customers. Patient and understanding as you ask questions.