GMC and Buick
New Car Dealership in Emmaus, PA
Overall Rating
3.9/5
Read dealer reviews
Kelly Buick GMC has made their reputation out of helping folks looking for a new GMC or Buick in Emmaus, PA. If you want selection, Kelly Buick GMC has it.
So if you want a dealer that will listen in Emmaus, think of Kelly Buick GMC. And feel free to print out this resource info guide with Kelly Buick GMC’s address, reviews, hours, directions and a map and call them for a test drive.
Kelly Buick GMC also has a service department if you need ongoing support with your new GMC or Buick, Kelly Buick GMC has GMC-trained mechanics and uses the highest quality parts. If you are in Emmaus, Kelly Buick GMC should be your dealership!
Kelly Buick GMC Reviews
Overall Rating
3.9/5
12 out of 17 people recommended this dealer
Overall Facilities:
4.1/5
Kelly GMC
Reviewed by Tyrone Jacobs
in Philadelphia,Pa
November 03, 2020
Peter was super helpful and accommodating . The dealership was very professional and was a pleasant experience
Horrible
Reviewed by Matthew Farrow
in Weatherly
October 27, 2020
Here are the details of how bad my experience has been with Kelly GMC. I have never purchased a vehicle from Kelly before but this is the 5th GMC I have purchased in the last five years, and this will be the last time I purchase one at Kelly.
1. While at the dealership signing the paperwork I was informed we were all done. I questioned the salesmen as I felt there was more paperwork to sign and he reassured me that was it. I live approximately one hour away from the dealership and when I was 30 mins away from the dealership I received a call telling me I had to come back to the dealership to finish more paperwork. The salesman told me he would make it worth my while by giving me a gift card for my troubles. I returned to the dealership and filled the rest of the paperwork out and left. He told me he would be putting the gift card in the mail. Of course that never happened.
2. When I returned home I realized I had left my ez pass and a portable dvd player in my old truck. I called the salesman, and he told me he would gather the items and mail them to me. That never happened. I reached out several times and got little to respond. The salesmen did tell me they found them and now I am being told they are now nowhere to be found.
3. Prior to coming to the dealership I asked what information could I send prior to the visit to expedite the process since I would have my small 3 year old son with me and he doesn't do well when things take time. My wife is a teacher so I filled out the educator discount application on the GMC website, sent a copy of the approval letter and sent a picture of her school ID. While at the dealership my wife brought her school ID and a copy of the approval letter and asked if they needed a copy of them, we were told no they had them already. Five days later I get a call from Kelly telling me they had none of the required info for the educator discount and I needed to forward all of the information again.
4. I turned in my 2017 lease the day I got the new vehicle (7/31/2020). My last payment which was to be made by Kelly GMC on 8/10/2020 was never made. I got an email from GM financial on 8/15/2020 stating my account was past due. I called GM financial to figure out what was going on. I told them I turned my lease in 15 days ago, and they informed me the car was still not grounded and the last payment was never made. While on the phone with them they tried calling Kelly 2 times and got no answer. They informed me they left a message but they recommend me calling as well to get this resolved ASAP. Finally around 20 days after turning in my old lease Kelly finally grounded the vehicle.
5. When following up about my items that went missing, I mentioned to how bad my experience has been, Kelly asked me to put it all in writing and send it to them in a email. So, I did. Shortly after doing so I received a call from man named Greg who apologized and said they were going to make this right. He was going to work with the GM Russ Carter to take car of this. The next day (8/24) he called me back and explained they were going to send me a check to compensate me for all the issues I had. Well now on 10/26 still no check, and not surprised at all. I have followed up with Russ several times and now I do not even get a response.
2020 Buick Encore
Reviewed by Michael Smith
in Bethlehem, Pa
October 06, 2020
Working with Pete was relaxing. No pressure, no stress
