Fred Beans Cadillac Buick GMC

Beans review   Run, don’t walk away Fred Beans Certified Pre-Owned Cadillacs, a most unscrupulous dealership. These people give used car salesmen a bad name.   From the ridiculous $300 charge for Fred’s Silent Security etching on a car that already had this done to it, to their unrelenting insistence that customers report that they are “completely satisfied,” the entire Beans used car experience is emblematic of emphasis on the dealership, not the customer.   What happens if you have the misfortune to purchase a certified pre-owned vehicle with a defect is nightmarish. For nearly four months, I tried in vain to get Fred Beans to fix the car’s defective sound system.  First, I had to prove I wasn’t lying about the sound going off and on at random intervals. They claimed they couldn’t replicate the problem I described.   I think they were well aware of the sound/speakers problem when they sold me the car. One of the car’s owners is a current Fred Beans salesman. When I questioned him about the sound, his answers were ambiguous. This issue occurred the day I bought it. After driving a few miles away from the dealership’s lot, the music and navigation I was listening to went silent for a moment, then came back on. This repeated and continued throughout the hour-long, 30-mile drive home. It is my belief that, after 3 service visits (one lasting nearly a month), this audio issue cannot be resolved, particularly after reading their service technician's report admitting that the problem existed out of the factory.   I would have returned the car but they assured me it would be fixed. Not long after the third service visit, the problem recurred with a vengeance. The sound went out for 15 minutes before returning. I was told by Fred Beans Customer Satisfaction Director that it was working when they returned it to me. The insinuation was that I did something to cause the malfunction.   This same individual also disputed my complaint that after they washed this car, it wasn’t dried and was returned to me with water spots all over it. He rudely told me to leave the service bay as I attempted to wipe down the car.   Certainly, water spots after washing a car are a minor annoyance but it speaks to the Fred Beans way of doing business. The day I purchased the car, it came with the aforementioned water spots plus a gouge in the leather on the back of the passenger seat and a ding on the roof rack which I had not noticed before. For the latter, the salesman suggested I touch it up with black nail polish.   Certified Pre-Owned, really? By the time I spoke to the used car manager whose solution was a 4th service visit, I was beyond disenchanted with this dealership. I traded the car in for the exact same vehicle from another dealer. Yes, I had to pay more money because this vehicle has a few more bells and whistles but disassociating myself from Fred Beans was worth the extra cost.   This review reflects my total lack of satisfaction with Fred Beans Cadillac whose sales and service personnel have taken prevarication to a

A tremendous experience! A place where they strive to make you feel welcome and taken care of! Bob Swider was my salesman and he could not have been nicer. He was informative, friendly and not pushy in the least.

best repair job ever. My car looks brand new after you repaired my car. The process was very fast. The service was great. I love this car dealership