Swain Motors

Purchased a vehicle from them. Being out of State, the transaction and delivery were great. But, the after care from the dealer is horrible. I asked them to have the delivery driver bring all the title docs with him, they didn't. The Oregon temp is going to expire and still no docs, and all I get is the run around from the dealer. At the least, they could have overnight the docs. Now I run the risk of getting a ticket for the expired temp. I will take the salesman to small claims court to recover the cost if I receive tickets. Out of state buyers beware.

The service department is short staffed. Getting an appointment takes to long.

We were coasting into Pendleton amidst blankets of smoke and the check engine light was flashing. Every call was a dead end. It was Friday and everyone was short staffed and tired and closed for the weekend. We are driving to SoCal and have hotels booked. I called Swains at 4:50 pm and they closed at 5. Justin answered. I was begging him and he relented as we were only 4 minutes away. I was almost in tears. The techs were fantastic. They diagnosed it immediately—ignition module—and it only took 20 minutes to fix. Everyone was so nice and helpful. We gave Justin an additional $140 in cash as a thank you. In the midst of all the horrors in the world it was great to meet with fabulous professionals without whom we would have been SCREWED! Thank you.