Serpentini Chevrolet Willoughby in Wickliffe including address, phone, dealer reviews, directions, a map, inventory and more

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2810 Bishop Rd
Wickliffe, OH 44092

Get Directions

Sales: 440-249-0467

Used Cars: 440-249-0673

Hours Toggle

Sales Department

Sun Closed
Mon 10:00am – 6:00pm
Tue 10:00am – 6:00pm
Wed 10:00am – 6:00pm
Thu 10:00am – 6:00pm
Fri 10:00am – 6:00pm
Sat 10:00am – 3:00pm

Service Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 3:00pm

Reviews of Serpentini Chevrolet Willoughby

Overall Rating:

4.6 (out of 5)

90% recommend this dealer

1023 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Nothing but trouble since I Bought the vehicle from them.

Reviewed by luisgell24June 29, 2022

Nothing but trouble since I Bought the vehicle from them. Management will not respond to complaints. Stay away from this place.

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

4.0 (out of 5)

Always stayed in contact with me, friendly and helpful.

Reviewed by jhage1264June 14, 2022

Always stayed in contact with me, friendly and helpful. Also reached out to me through the phone.

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 4

Customer Service N/A

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Took car in for toe link recall.

Reviewed by mayday06April 22, 2022

Took car in for toe link recall. The one hour appointment when scheduled turned into three. Paperwork said recall complete and did the alignment. After driving the car I was experiencing a lot of road noise from the rear end of the car. Before the recall was done there was no noise. I made another appointment to have it checked and was told everything checked out ok. If I wanted to find out what the noise was I could pay $150.00 diagnostic fee. All I wanted was the car back to the condition before the recall work. At this time I would have to discourage anyone using the service department.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Serpentini Chevrolet Willoughby

Serpentini of Willoughby Hills offers a wide range of pre-owned and certified used cars for Mentor Chevrolet drivers. Our vehicles undergo a 117-point check before being put out for sale and the vehicles also come with a warranty and an auto-check certified history. We also provide concise financing options for pre-owned and certified used cars. If local dealerships in your vicinity do not have models and prices you are looking for look no further and head straight to Serpentini of Willoughby Hills. We will make sure that we satisfy your expectations and let you leave with a happy face.

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