Ballas Buick GMC in Toledo including address, phone, dealer reviews, directions, a map, inventory and more

A member of the family

5715 W Central Ave
Toledo, OH 43615

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 3:30pm

Reviews of Ballas Buick GMC

Overall Rating:

4.3 (out of 5)

85% recommend this dealer

26 total reviews

Showing the most recent reviews from and DealerRater.

5.0 (out of 5)

Dody Hamilton

Reviewed by DOROTHY HAMILTON from sylvania, OhioFebruary 21, 2021

My new car is great. The entire experience was quick and easy. I will be back when it's time for a new car.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

4.3 (out of 5)

Mr. Young service member

Reviewed by Alton J Farmer from Sylvania, OHNovember 18, 2020

Was promised a promotional service by one of the members of this dealer, after my last service appointment, but no one knew anything about it? I should have written down the employee name, but did not.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 4

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

Worst dealership ever!!!

Reviewed by TG from Toledo,OHAugust 06, 2020

If I could give zero stars I definitely would. I went to this dealership two weeks ago and spoke with a sales guy named Charles, he was very condescending when he spoke with me. He tried to talk me out of two of the vehicles I was interested in purchasing. At the end of our conversation I told him I wanted to narrow down my two options to one, and he tried to rush me in to making a purchase by saying the employee pricing would not be offered anymore in August. He never once asked me if I was looking to lease, purchase, if the car was for business or personal reasons, nor if I had access to employee pricing or other discounts. He just assumed he knew what I wanted, and could or could not afford. Then, today, I started a virtual chat with a representative named Amy at this dealership. I asked her if we could conduct the details of the agreement I was willing to make virtually I am not comfortable going into the dealership if I do not absolutely have to, because of the pandemic and potential exposure. At first she initially said yes, but as we got further into the discussion she kept trying to avoid answering the questions I was asking and deflecting on to other things. She even tried to talk me out of the vehicle I was interested in without even providing me with all of the information I was asking for. Amy also kept trying to get me to find excuses for me to make unnecessary trips to the dealership, after I had already told her I did not want to make unnecessary trips because of COVID-19. Twice she purposefully ended our chat session abruptly, because I reiterated I did not want to make an unnecessary trip to the dealership especially if it would potentially be a waste of my time. The third time I started the chat I spoke with an Elise, explained the situation to her and asked if she would be able to assist me. Elise stated she would be happy to assist, then shortly into the conversation she started to attempt ending the chat with me stating someone would get back to me by email. I will never go to this dealership to purchase a vehicle or anything else, and I will never recommend anyone do business with this dealership. Since I was not sitting face-to-face with a sales person the employees of this dealership did not deem it necessary to treat me as a serious customer. It is more important to them to see me in person to make a sale, then to be considerate and accommodating of my concern of my health. Obviously, the employees at this dealership needs to have you at their facility in person so that they can play games, lies, and try to intimidation and scare tactics to get people to buy a car.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Ballas Buick GMC

For our Monroe and Adrian MI vehicle shoppers Ballas Buick GMC is here in Toledo OH. We invite all our car buyers to visit our dealership. We are conveniently located at 5715 W Central Avenue and just a short drive from Monroe Adrian MI and surrounding areas. Our friendly members are standing by and eager to get you into the right vehicle that fits your everyday needs. Whether you're looking for a new or used car dealer in Adrian OH or nearby Ballas Buick GMC will get you the right car at a fantastic price! Visit us today!

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