GMC and Buick
New Car Dealership in Toledo, OH
Overall Rating
4.1/5
Read dealer reviews
Looking for a new GMC or Buick? Then Ballas Buick GMC, located in Toledo, OH, could be the place for you. Ballas Buick GMC offers the latest from GMC including the Acadia, Sierra 1500 and Canyon, and Enclave and Envision from Buick.
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Ballas Buick GMC Reviews
Overall Rating
4.1/5
21 out of 25 people recommended this dealer
Overall Facilities:
4.1/5
Mr. Young service member
Reviewed by Alton J Farmer
in Sylvania, OH
November 18, 2020
Was promised a promotional service by one of the members of this dealer, after my last service appointment, but no one knew anything about it? I should have written down the employee name, but did not.
Worst dealership ever!!!
Reviewed by TG
in Toledo,OH
August 06, 2020
If I could give zero stars I definitely would. I went to this dealership two weeks ago and spoke with a sales guy named Charles, he was very condescending when he spoke with me. He tried to talk me out of two of the vehicles I was interested in purchasing. At the end of our conversation I told him I wanted to narrow down my two options to one, and he tried to rush me in to making a purchase by saying the employee pricing would not be offered anymore in August. He never once asked me if I was looking to lease, purchase, if the car was for business or personal reasons, nor if I had access to employee pricing or other discounts. He just assumed he knew what I wanted, and could or could not afford. Then, today, I started a virtual chat with a representative named Amy at this dealership. I asked her if we could conduct the details of the agreement I was willing to make virtually I am not comfortable going into the dealership if I do not absolutely have to, because of the pandemic and potential exposure. At first she initially said yes, but as we got further into the discussion she kept trying to avoid answering the questions I was asking and deflecting on to other things. She even tried to talk me out of the vehicle I was interested in without even providing me with all of the information I was asking for. Amy also kept trying to get me to find excuses for me to make unnecessary trips to the dealership, after I had already told her I did not want to make unnecessary trips because of COVID-19. Twice she purposefully ended our chat session abruptly, because I reiterated I did not want to make an unnecessary trip to the dealership especially if it would potentially be a waste of my time. The third time I started the chat I spoke with an Elise, explained the situation to her and asked if she would be able to assist me. Elise stated she would be happy to assist, then shortly into the conversation she started to attempt ending the chat with me stating someone would get back to me by email. I will never go to this dealership to purchase a vehicle or anything else, and I will never recommend anyone do business with this dealership. Since I was not sitting face-to-face with a sales person the employees of this dealership did not deem it necessary to treat me as a serious customer. It is more important to them to see me in person to make a sale, then to be considerate and accommodating of my concern of my health. Obviously, the employees at this dealership needs to have you at their facility in person so that they can play games, lies, and try to intimidation and scare tactics to get people to buy a car.
Avoid Ballas
Reviewed by M J
in Toledo, Ohio
May 10, 2020
Ballas misled and lied to me in order to sell me a vehicle. Randy Kaufman sold me a new, fully loaded Yukon Denali XL and assured me we would receive a loaner with service for the vehicle (I stressed this at the time of purchase as the vehicle priced out in the same range as my Mercedes which provides that level of service). Instead, faced nothing but confusion and blank stares whenever I took my vehicle in. Have had multiple issues with the actual vehicle all under warranty and covered. Service department routinely doesn?t have parts in or loses my service request all together. I?ve reached out to both Randy and the dealership and been ignored. If you are considering a GMC I would advise you look to another dealer.
