15303 Royalton Rd
Strongsville, OH 44136
Sales: 440-638-1218
Used Cars: 440-638-1113
Sales Department
Sun | 12:00pm – 5:00pm |
Mon | 9:00am – 9:00pm |
Tue | 9:00am – 9:00pm |
Wed | 9:00am – 9:00pm |
Thu | 9:00am – 9:00pm |
Fri | 9:00am – 6:00pm |
Sat | 9:00am – 6:00pm |
Service Department
Sun | Closed |
Mon | 7:30am – 6:00pm |
Tue | 7:30am – 6:00pm |
Wed | 7:30am – 6:00pm |
Thu | 7:30am – 6:00pm |
Fri | 7:30am – 6:00pm |
Sat | 8:00am – 5:00pm |
See all dealerships near Strongsville, OH that carry Chevrolet, GMC, Buick
Overall Rating:
4.1 (out of 5)
87% recommend this dealer
894 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
My salesman Johnny was very helpful, he was not pushy and
My salesman Johnny was very helpful, he was not pushy and helped negotiate a good price for the vehicle I purchased. The finance department was very helpful and friendly also. All around a good customer service dealership
Maximum rating = 5
Terrible customer service and an even worse service
Terrible customer service and an even worse service department. Back in 2023, I made the switch from RAM to Chevy and purchased a brand-new truck from Serpentini Chevrolet. I was initially very happy with the vehicle, and the sales team treated me well—until the check cleared. After that, good luck getting anyone to return a call or follow up. Reaching someone who can actually help feels like playing the lottery. My truck has had multiple issues since purchase: -Ongoing power surges that happen randomly—“Cannot duplicate the issue” was the only response. -The rear window leaks when it rains, and still no resolution—black mold is now forming. -The factory exhaust system was faulty and rattled. It took repeated requests and finally showing up unannounced to get someone to take it seriously. -Clear coat is peeling in one spot, and despite the GM Corrosion Warranty, they refused to fix it. To get the exhaust fixed, I practically had to beg a service advisor and technician to ride with me just to confirm the issue. They eventually agreed to order the part, which took about a week—fine. But two weeks later, still no call. When I followed up, I was told my service advisor no longer worked there and no one knew whose exhaust it was. Great communication and accountability. They also refuse to provide loaner vehicles—despite this being a new truck with unresolved issues. To top it off, I contacted the GM customer care line, and while the rep has been helpful, the dealership hasn’t even responded to her either. At this point, I’ve spoken with a family attorney and am looking into other actions. Sadly, Serpentini Chevrolet has become a textbook buyer beware situation.
Maximum rating = 5
Fast, Easy, the pictures were what the car was no hiding
Fast, Easy, the pictures were what the car was no hiding anything was good working with them
Maximum rating = 5
Serpentini Chevrolet of Strongsville has a full lineup of new and used Chevrolet cars and is proud to be Cleveland's Number One selling Chevrolet Dealer. Our staff will make sure that your car-buying experience is pleasant and hassle-free. The easy financing options that we are offering will help you purchase your dream vehicle effortlessly. Our Cleveland area Service Department has all of the tools needed to keep your car running like new. Check out the driving directions to Serpentini Chevrolet of Strongsville to visit us and learn more about our dealership!
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