15303 Royalton Rd
Strongsville, OH 44136

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Sales: 440-638-1218

Used Cars: 440-638-1113

Hours Toggle

Sales Department

Sun 12:00pm – 5:00pm
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Serpentini Chevrolet - Strongsville

Overall Rating:

4.1 (out of 5)

87% recommend this dealer

894 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

4.0 (out of 5)

My salesman Johnny was very helpful, he was not pushy and

Reviewed by tompappas1968June 30, 2025

My salesman Johnny was very helpful, he was not pushy and helped negotiate a good price for the vehicle I purchased. The finance department was very helpful and friendly also. All around a good customer service dealership

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 4

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Terrible customer service and an even worse service

Reviewed by recruiterernie2017June 30, 2025

Terrible customer service and an even worse service department. Back in 2023, I made the switch from RAM to Chevy and purchased a brand-new truck from Serpentini Chevrolet. I was initially very happy with the vehicle, and the sales team treated me well—until the check cleared. After that, good luck getting anyone to return a call or follow up. Reaching someone who can actually help feels like playing the lottery. My truck has had multiple issues since purchase: -Ongoing power surges that happen randomly—“Cannot duplicate the issue” was the only response. -The rear window leaks when it rains, and still no resolution—black mold is now forming. -The factory exhaust system was faulty and rattled. It took repeated requests and finally showing up unannounced to get someone to take it seriously. -Clear coat is peeling in one spot, and despite the GM Corrosion Warranty, they refused to fix it. To get the exhaust fixed, I practically had to beg a service advisor and technician to ride with me just to confirm the issue. They eventually agreed to order the part, which took about a week—fine. But two weeks later, still no call. When I followed up, I was told my service advisor no longer worked there and no one knew whose exhaust it was. Great communication and accountability. They also refuse to provide loaner vehicles—despite this being a new truck with unresolved issues. To top it off, I contacted the GM customer care line, and while the rep has been helpful, the dealership hasn’t even responded to her either. At this point, I’ve spoken with a family attorney and am looking into other actions. Sadly, Serpentini Chevrolet has become a textbook buyer beware situation.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Fast, Easy, the pictures were what the car was no hiding

Reviewed by D RovyJune 30, 2025

Fast, Easy, the pictures were what the car was no hiding anything was good working with them

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Serpentini Chevrolet - Strongsville

Serpentini Chevrolet of Strongsville has a full lineup of new and used Chevrolet cars and is proud to be Cleveland's Number One selling Chevrolet Dealer. Our staff will make sure that your car-buying experience is pleasant and hassle-free. The easy financing options that we are offering will help you purchase your dream vehicle effortlessly. Our Cleveland area Service Department has all of the tools needed to keep your car running like new. Check out the driving directions to Serpentini Chevrolet of Strongsville to visit us and learn more about our dealership!

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