Medina Auto Mall

I bought a 2009 Audi A4 from here a few months ago. After a few days the car started leaking oil all over the place. I brought the car to a mechanic. I am now over $4000 in repairs, from misused gaskets to missing parts. There is no way this car was inspected by the dealer before selling. Car was missing a transmisson mount, engine mount, parts glued together. I would stay away from this shop at all costs

Called 5 times. Text 5 times. Could not get a call back on a new vehicle. Horrible customer service. On top of that the vehicles I inquired about on the website they couldn't even tell me if they were actually at the dealership. So I eventually gave up on anything at that dealership and went elsewhere.

My mom, 74, has been a customer of Medina Auto Mall for 25+ years and her last 3 experiences have been horrible! The last one being the worst. My mom called several times regarding an email she received about turning in her lease early. After the 5th attempt, she asked to speak with the GM. He was not available, so they connected her with Tim, the sales manager. He asked her to bring the car up to get appraised so he could give options. Once arrived, we worked with a salesman named Tim. He was very rude and acted like he was bothered by us being there. He tried pushing us to buy the very first car he pulled up. When we told him we wanted to see several options, he got irritated (slamming things on his desk, making rude comments etc.). After the 3rd car he drove up, I went back to the sales manager, Tim, and requested another salesman to speak with as we couldn't deal with Tim’s rudeness any longer. The next salesman was Zach. After giving him some details, he told us he would call back on Saturday with options and never did. On Monday, he did provide options, but they were way out of our price range (from $700 to $900 a month for an Acadia, XT5 and Enclave). We couldn’t believe the prices provided so we decided to do some research. To make a long story short, we found a car well within our range. Whomever reads this, do your homework before committing to anything. Medina Auto Mall was not only rude, unprofessional, they were willing to take advantage of my mom. We will never go back to them ever again. If you’re looking for an honest dealer, we recommend Ganley of Strongsville. Also, anyone from Medina Auto Mall reading this, the jokes on you, as we purchased a total of 3 vehicles (2 new and 1 used) from Ganley within a week due to their excellent service. Then again, maybe it doesn’t bother you because it sure seemed like none of you wanted to sell a car. Also, I don’t know how you can sleep at night knowing you were willing to rip someone off like that. We will continue to share our story via social media and verbally to prevent innocent folks being treated like crap!