Medina Auto Mall in Medina including address, phone, dealer reviews, directions, a map, inventory and more

3205 Medina Rd
Medina, OH 44256

Get Directions

Sales: 866-753-7924

Used Cars: 866-753-7924

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of Medina Auto Mall

Overall Rating:

4.4 (out of 5)

69% recommend this dealer

284 total reviews

Showing the most recent reviews from and DealerRater.

1.0 (out of 5)

Stay away from this dealer

Reviewed by Mike from Conneaut, ohioSeptember 13, 2023

I bought a 2009 Audi A4 from here a few months ago. After a few days the car started leaking oil all over the place. I brought the car to a mechanic. I am now over $4000 in repairs, from misused gaskets to missing parts. There is no way this car was inspected by the dealer before selling. Car was missing a transmisson mount, engine mount, parts glued together. I would stay away from this shop at all costs

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Mike, thank you for your review. You purchased this in March of 2023 and there was no contact made regarding any issues. Please reach out to Sam Schad for an oppurtunity to assist (330)723-3291.

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Horrible customer service.

Reviewed by A from Medina ohioAugust 05, 2023

Called 5 times. Text 5 times. Could not get a call back on a new vehicle. Horrible customer service. On top of that the vehicles I inquired about on the website they couldn't even tell me if they were actually at the dealership. So I eventually gave up on anything at that dealership and went elsewhere.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

Hello, we'd like learn more about your experience. Please reach out to Peter Saa for an oppurtunity to assist.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

My mom, 74, has been a customer of Medina Auto Mall for

Reviewed by LelanyaJuly 29, 2023

My mom, 74, has been a customer of Medina Auto Mall for 25+ years and her last 3 experiences have been horrible! The last one being the worst. My mom called several times regarding an email she received about turning in her lease early. After the 5th attempt, she asked to speak with the GM. He was not available, so they connected her with Tim, the sales manager. He asked her to bring the car up to get appraised so he could give options. Once arrived, we worked with a salesman named Tim. He was very rude and acted like he was bothered by us being there. He tried pushing us to buy the very first car he pulled up. When we told him we wanted to see several options, he got irritated (slamming things on his desk, making rude comments etc.). After the 3rd car he drove up, I went back to the sales manager, Tim, and requested another salesman to speak with as we couldn't deal with Tim’s rudeness any longer. The next salesman was Zach. After giving him some details, he told us he would call back on Saturday with options and never did. On Monday, he did provide options, but they were way out of our price range (from $700 to $900 a month for an Acadia, XT5 and Enclave). We couldn’t believe the prices provided so we decided to do some research. To make a long story short, we found a car well within our range. Whomever reads this, do your homework before committing to anything. Medina Auto Mall was not only rude, unprofessional, they were willing to take advantage of my mom. We will never go back to them ever again. If you’re looking for an honest dealer, we recommend Ganley of Strongsville. Also, anyone from Medina Auto Mall reading this, the jokes on you, as we purchased a total of 3 vehicles (2 new and 1 used) from Ganley within a week due to their excellent service. Then again, maybe it doesn’t bother you because it sure seemed like none of you wanted to sell a car. Also, I don’t know how you can sleep at night knowing you were willing to rip someone off like that. We will continue to share our story via social media and verbally to prevent innocent folks being treated like crap!

  • Does not recommend this dealer
  • Shopped for a new car

Dealer Response

Lelanya, thank you for your review. I'd like to address your concerns personally. Please reach out to Peter Saa (330)723-3291 ext 6301.

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Medina Auto Mall

At Medina Auto Mall we've always tried to do things a lot differently -- and a lot better -- than traditional car dealerships. We know that a car is one of the biggest investments you'll ever make and we realize how important getting the right vehicle at the right price is to you. We also understand your concern about maintaining your vehicle once you drive it off the lot.

For these reasons we are committed to making your experience as stress-free and guess-free as possible. This is not an idle promise. As you view our web site you will see our commitment to technology and how we've created a way to buy a car and keep it in top condition.

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top