Classic Chevrolet Buick GMC

We used to be able to gloat about the care we received for our vehicle at Classic in Mentor,Ohio. Now we can no longer do that. They charge tons of money and don't fix the problem, but lie to you and say that they fixed it. Once it is discovered that the problem has not been fixed they charge the customer again for another diagnostic inspection and for any and all parts ( whether they break them or not). This seems to have happened because of an employment change but maybe there should be another such change. Kip is a problem or those who work with him are.

Great experience Friendly knowledgeable staff. They couldn't have been nicer or more helpful.

I initially looked at vehicles on-line, and given the various incentives that GM is offering, I decided to go to my local dealership to buy a new vehicle. I was immediately greeted by staff. This made me feel comfortable as past experiences at other dealerships were uncomfortable right from the beginning. This is not the case with Classic Chevrolet, etc of Madison. Sandy, the salesperson, listened to my wants and needs and suggested a vehicle the might be right for me. I initially was going to test drive an Acadia and a Terrain (I previously owned a Terrain and loved it, and I currently was driving an Acadia). As it turns out there was a Chevy Blazer that better fit my needs. Sandy explained the features of the Blazer and the incentives available. She made me feel welcomed and comfortable and in no way pressured me to buy anything. She asked the right questions and made suggestions that helped me make a decision. I did buy the Blazer and am glad I did. Sandy also explained the GM rewards program, of which I was already a member, but I never really knew that much about it. This made be feel more comfortable about my purchase since I can save money through rewards program. All in all a great experience!