Estle Chevrolet Cadillac in Defiance including address, phone, dealer reviews, directions, a map, inventory and more

A member of the family

1515 N Clinton St
Defiance, OH 43512

Get Directions

Sales: 419-785-8671

Used Cars: 419-615-4092

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 3:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 8:00am – 12:00pm

Reviews of Estle Chevrolet Cadillac

Overall Rating:

3.8 (out of 5)

67% recommend this dealer

75 total reviews

Showing the most recent reviews from and DealerRater.

5.0 (out of 5)

Great group to deal with.

Reviewed by DrissidoworkJune 14, 2022

Great group to deal with. Had a truck delivered to my door. It was an extremely smooth transaction with good communication. They were helpful throughout the process assisting me with the logistics of purchasing and receiving the truck. They were able to make me feel comfortable with buying a vehicle from out of state sight unseen. Would work with again anytime.

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Fix the problem, u r giving yourself a bad name th

Reviewed by Ripped off from Napoleon ohioNovember 03, 2021

Bought from eatels.biggest mistake.very long story with 2 people.would but ever recommend anyone to waste there time.had the problem when u bought the vechile.they had me pay 220$ for, and still have the problem.they ignore calls (Todd). He lied about taking the breaks to be fixed.I called the other place and it was never brought into an argument with him.the story goes on.that guy is a jerk.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Hello there, Thank you for taking the time to tell us about your experience at our dealership. We sincerely appreciate your feedback. I would like to better understand how and where we are not meeting your expectations and how we can do better in the future. In your comments you mentioned there was an issue with the breaks and being fixed and how it was never brought in. We sincerely apologize for this! I welcome a chance to speak with you directly about this feedback. By chance are you available today or tomorrow to review your experience? If not, I welcome suggestions for alternate times and I will work to accommodate your schedule. Best Regards, Erin Davis BDC Manager Customer Care 419-782-8015 X. 227

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

False Advertisement

Reviewed by Maureen from Delphos OhioJune 07, 2021

Bought an Escalade over the phone. When it was delivered it had 4000 miles than what it was advertised for. I was only offered a free oil change for the discrepancy. When I requested an additional 4000 miles worth of warranty at the dealerships expense, they declined. I was told the Used Car Manager took it on vacation and racked up the additional mileage. Nice!

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Hello Maureen! First, we are glad that you had a good experience with Bri and that you do love your Escalade. It is unfortunate that the miles were not updated in the computer. The pictures of the odometer on our website did disclose the mileage being at 31,217. The request for Estle to give you an additional extended warranty is not financially equivalent to the oil change that was offered for the additional 4,000 miles. We really do appreciate your business. If you do have any further questions or concerns you can call our Customer Care Representative and/or your Sales Rep Brianne at 419-782-8015. Best Regards! Estle Chevrolet Cadillac

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

About Estle Chevrolet Cadillac

Welcome to Estle Chevrolet Cadillac in Defiance Ohio.
Estle has been serving the Defiance community for over 30 years. We are proud of our involvement in local activities and charities and we are known for our acclaimed service and excellent staff. Estle Chevrolet Cadillac is not just building a reputation as a great car truck van and SUV dealer but we're also building a family with all of our customers and supporters. Our customers' satisfaction is our number one priority. We tend to the whole scale whether it's one customer or the whole community and we're always giving back. Estle Chevrolet Cadillac a community driven dealership!

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