Ricart Chevrolet Buick GMC

Absolutely worst..I have done business with them in the past..I filled out credit application and waited for the phone call originally got Joanna who had no answers if your gonna call the customer have somewhat of a backbone and know what your doing. I got transferred to TOM DIGGS who handles less then perfect credit all he wanted to do is argue and keep interrupting me..I clearly explained I have shopped around and GM and ALLY approved with money down and I was being LOW BALLED ON TRADE..so I just asked if I was at the dealership right now who would he suggest that would go over sticker by 30% with a strong payment history with a beacon score of 540..he just wanted to argue with me well your telling me your score YES the other two dealerships told me can you just shout out what banks you can think of just argued the whole time!! Yes I know you deal with over 30 banks I GET IT..Ricart used Westlake for their pre approval but won’t use them for their loans ITS A BATE AND SWITCH..I have used westlake in the past they are decent..but NO SAYS TOM DIGGS.absolutely not we don’t do business with them BATE AND SWITCH no matter how you word it..pathetic-all I wanted was a adult conversation to try and strategize before we just sent my report to 30 banks..TOTALLY UNACCEPTABLE TOM DIGGS YOU SHOULD BE FIRED and Joanna should stay off the phone!! Tom just wanted to argue we all can’t be 800 beacon score.. I was a underwriter for 20 years for GECAL I dealt with people like TOM DIGGS all day I always looked at everything on the table not just beacon score and held the dealerships responsible if they lied or tried shenanigans.. If I was still doing it RICART CHEVROLET would itemize every deal I even called the customers to CHECK POINT the dealers..literally a $68000 deal and I get tom and Joanna who couldn’t wait to get rid of me..I feel bad for Julie my original sales girl years ago if she even still their working with people who won’t help and pass buck and just want to argue..

I ordered a GMC Sierra on 2/24 and received a conformation 3 days later on 2/27. I called today on March 27 for an update and Ricart told me the car was not ordered and is no longer available in metallic gray. Only the PRO is no longer available in metallic gray. Why give me a confirmation # if it's no good? I wasted a month and would have never known there was no truck on order if I had not called. What a mess to deal with Ricart GMC.

Samantha was rude and acted like she didn’t know anything. I was there ready to buy a car and she didn’t even want to try to deal. Horrible experience, I will never return simply because of the way she made me feel.