GMC and Buick
New Car Dealership in Cincinnati, OH
Overall Rating
4.1/5
Read dealer reviews
Looking for a new GMC or Buick? Then Kerry Buick GMC, located in Cincinnati, OH, could be the place for you. Kerry Buick GMC offers the latest from GMC including the Acadia, Sierra 1500 and Canyon, and Enclave and Envision from Buick.
Use this handy resource guide for Kerry Buick GMC’s address, reviews, directions and a map.
Kerry Buick GMC Reviews
Overall Rating
4.1/5
14 out of 19 people recommended this dealer
Overall Facilities:
4.1/5
Stay away, unethical to say the least
Reviewed by Mike F
in Indianapolis, Indiana
September 30, 2020
Worked a deal online and via phone on a Monday. Told the dealership we would be o site on Tuesday at a set time. Was there on time and had to wait an hour for them to ‘finish’ the paperwork. Why would it take an hour when everything was agreed to? Finally went to sign the paperwork and found four mistakes, one that would have cost us 10 dollars a month! During the discussion we told the dealership to pull our credit ONE time, our credit was right at 800 so no issues... nope they pulled it FIVE times! I expect more from a dealership, reminds me of a unethical used car lot.
Pontiac Montana AC / PCM Service Cost too much!
Reviewed by Robert Cuop
in Liberty Twp., OH
August 11, 2020
I contacted Kerry because I needed to have a PCM programmed/installed in a Pontiac Montana due to incorrect system voltage reads that were causing the AC compressor to not stay engaged. Note: PCM programming is typically a dealership only proprietary item the most non dealer shops cannot do. The vehicle had been previously diagnosed at another shop. I explained this b4 bringing it to Kerry. I asked about how much it would cost to have the service install and program the PCM. I was told the cost for this would be around $250. When I explained the issue found at the other shop it was suggested I should let them run diagnostics b4 the PCM was installed. I accepted that request because I was told it would only be around an additional $124.
After one day, I was told the vehicle had no freon in it even though it was temporarily working (AC compressor was engaging) on the drive to the shop. This was the intermittent nature of the AC problem. Kerry said the hi and lo side schrader ports needed replaced. Both ports had been inspected and one replaced at the first shop I had been to. While I struggled to believe both ports needed replaced, i also know Kerry may refuse to service further if I dont allow this service. When I inquired how much my bill was at, I was told it was well over $800 with the add of the port replacement and that the majority was labor for diagnosis... which was being discounted. It was also confirmed that the original shop's diagnosis was correct and the PCM would be needed. This is what I requested and was the true main issue. I supplied the OEM PCM that I had previously ordered, they installed it along with the 2 Schrader valves. Then recharged the AC system. Final cost after labor (which I was told was significantly discounted) was $818. More than triple the original expressed cost to replace and program the PCM alone.
The AC is now working correctly in this van.
I understand the shop's desire to confirm the original diagnosis, hence my willingness to allow the additional $124 explained on the phone. However I was not informed prior to the significant increase in time/labor charges. My opinion is that the schrader valve replacement, AC service and installing/programming the PCM could have been completed for the $250 plus $124 originally stated. I am not doubting that they did spend significantly more time than they expected, but I think the additional cost in time spent should have been on them, not me since it turned out most of the problem was informed to them ahead of bringing it in for service.
Bottom line. Be sure you have a firm estimate PRIOR to having this shop fix a problem. .
In hind sight, I wish I had been firm and just asked that the PCM be installed and programmed. It would have saved me $550.
Felt like I was being scammed
Reviewed by Buickfan
in Cincinnati, Oh
July 05, 2020
Our “salesperson” was very nice and knowledgeable. However, we were passed off to who I believe was the sales manager “David”. He could only tell me the amount of the payment for financing. He “didn’t know” what the total amount was that’s as being financed. Goes back in the office comes back out basically tries to trash me over my credit score, had a sheet that he needed me to sign and pointed to my credit score on the sheet. I track my FICO and it has been well over that for quite some time. Regardless I’m not buying an automobile from anyone that can’t provide all the details of the purchase upfront, especially something as simple as the price.
