9737 Kings Auto Mall Rd
Cincinnati, OH 45249

Get Directions

Sales: 513-640-0464

Used Cars: 513-640-0455

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 7:30pm
Fri 7:30am – 6:00pm
Sat 8:00am – 1:00pm

Reviews of Borcherding Buick GMC

Overall Rating:

4 (out of 5)

86% recommend this dealer

319 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Josh was great!

Reviewed by Carole from Columbus, OhioJuly 10, 2025

Josh was great! He was so helpful and trustworthy. My only concern was that cars.com published a price for an Encore GX that was different than the price once I saw car in person. (it wasn't dealer's fault) The "fine print" just was a little too fine and the vehicle I came to see didn't have all the features I was looking for. Great experience just the same!

  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

We're happy you found our staff to be so supportive during your experience here at Borcherding Buick GMC. Please let us know if there is anything else we can do for you; we are more than happy to help!

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Mason Constable went above and beyond to quickly close

Reviewed by Amy Dilley from Franklin Furnace, OHMay 20, 2025

Mason Constable went above and beyond to quickly close our deal and get us on our way. He was responsive to my messages and texts and went out of his way to answer our questions. It was worth the two hour drive to get to the dealership!

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Amy, thank you for your kind review; we are happy to pass along your comments to Mason here at Borcherding Buick GMC! We look forward to your next visit! Take care!

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

3.0 (out of 5)

I took the car in for an oil change, part of a series of

Reviewed by Disappointed from West Chester, OhioMay 14, 2025

I took the car in for an oil change, part of a series of oil changes paid for when I bought the car. I don?t really know what is in the 5 point inspection they said they did. But I was sent home after I was told that I had a leak, but they didn?t know where it was coming from. I would have to make an appointment to find out where the leak was. I know I paid a lot for an extended policy, but the only thing they ever did using that policy was change the oil and balance the tires. I paid an outrageous amount to have a couple of lights fixed. And when I went in, I had a warning from my car telling me a left front light needed service. When I asked about that, I was told they?d have to run a computer check before they could even estimate cost. The computer check would cost close to $200.00. I decided to go to a different place to check on the ?leak? and the light.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

We work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (513) 677-9200 so we can work towards a resolution.

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Borcherding Buick GMC

Borcherding Buick GMC – Premium Vehicles & Trusted Service At Borcherding Buick GMC, we provide a premium selection of new and certified pre-owned Buick and GMC vehicles, including the Buick Enclave, Encore GX, GMC Sierra, and Acadia. Our dealership is committed to delivering a stress-free buying experience, competitive financing, and expert service to keep your vehicle running at its best. Whether you're searching for a luxury Buick SUV or a rugged, capable GMC truck, our team is here to help. Visit Borcherding Buick GMC today for quality, selection, and service you can trust.

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top