18800 Rockside Rd
Bedford, OH 44146

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Sales: 866-247-6056

Used Cars: 866-247-6191

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of Jay Buick GMC

Overall Rating:

4.8 (out of 5)

90% recommend this dealer

204 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

4.0 (out of 5)

It was good.

Reviewed by dianna_burkeJuly 07, 2025

It was good. however, she was conversating with another worker when I was trying to understand a service that was suggested and seemed impatient with me for cancelling.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 4

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

I had an appointment and was greeted on time and offered

Reviewed by ajam2016July 06, 2025

I had an appointment and was greeted on time and offered water on arrival . I was happy with my wait time and service .

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Best staff and best service.

Reviewed by BSCHWENK11July 05, 2025

Best staff and best service. I will never go anywhere else. Advisors are the best.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Jay Buick GMC

Welcome to Jay Buick GMC. Jay is your trusted Buick GMC Cleveland dealer. Find us on the historic Bedford Automile. We have been serving the greater Cleveland area since 1956 with one of the last family owned dealerships in the area. What does this mean for you as our customer? It means we know our business; we excel at customer service and can offer you the best deal when it comes to the purchase of a new Buick GMC or pre-owned vehicle. Come visit us experience the difference and find out why we have been in business for over 50 years.

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