GMC and Buick
New Car Dealership in Bedford, OH
Overall Rating
4.4/5
Read dealer reviews
Welcome to Jay Buick GMC. Jay is your trusted Buick GMC Cleveland dealer. Find us on the historic Bedford Automile. We have been serving the greater Cleveland area since 1956 with one of the last family owned dealerships in the area. What does this mean for you as our customer? It means we know our business; we excel at customer service and can offer you the best deal when it comes to the purchase of a new Buick, GMC, or pre-owned vehicle. Come visit us, experience the difference, and find out why we have been in business for over 50 years.
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Jay Buick GMC Reviews
Overall Rating
4.4/5
73 out of 83 people recommended this dealer
Overall Facilities:
3.5/5
Oil change tire rotating
Reviewed by Encore 2015
in Maple has oh
August 29, 2020
On 8/22/2020 I went in for a oil change tire rotating upon payment I ask the service clerk did they rotate my tires he said yes when I went to my car I notice that the tires had not been rotated I call the clerk and showed him that one of my tires had a burnt marking on it and the tire was in the same place he went back in came out and said I was right give him 5 mins at that moment I became very mad because I had purchase the car brand new in 2015 and have always trusted them to do the work so how many times has this happen not just to me but anyone else l spoke 2 the person who sold me the car and said I will not be back not good for man or woman and had the nerve to offer free oil change
Sales Experience
Reviewed by “Michael Croom” don’t deal with him he is Lazy
in Cleveland, Ohio
August 21, 2020
I was misinformed about money I had to put down to hold the car until my credit application got approved. I was told if I gave them Cash I could get my money back if I didn’t get the car. Things didn’t work as plan and I wanted my money back but they gave me a hard time telling me they had to cut me a check in which I had to wait on. Point I’m trying to make is they should have been more informative about people’s money instead of trying to be slick and scam someone out of their money!!! I was upset but needless to say I wouldn’t refer anyone to them. I always wondered why when you rode pass their lot stays FULL!! Hmmmm says a lot!
LITTLE PEOPLE DOING BIG THINGS
Reviewed by A CUSTOMER SERVICE EMPLOYEE WHO UNDERSTANDS
in CLEVELAND, OHIO
October 19, 2014
I recently had my car serviced at your Jay Buick Bedford Dealership. The repairs were very costly. After the repairs were done, there was an employee I believe his name was Fred, he was about to wash my car after the repairs were done. I told him I was aware that I had quite a few minor scratches on my vehicle and I asked if he knew what I could use to remove them. Your employee told me to give him about 20 minutes and if I would wait in the waiting area so he could see what he would be able to do. The employee came back to the waiting area and told me to take a look at my car. This guy Fred, did such a miraculous job that all the minor scratches on my car were completely gone. Also my rims were so shiny they looked like mirrors. How he did all this was a mystery to me. I just want to say its employees like him that go unrecognized who really make the company have a GOOD NAME and makes the customers return OVER AND OVER AGAIN. I hope Freds bosses and managers appreciate having an employee like him. So many times customers take the time to make complaints but never take time to let the right people know when someone does something good. I know this for a fact because I work in customer service myself and the main thing we hear on a daily basis is complaint after complaint instead of the good things employees have done. Please let your employee Fred know that a customer took the time to commend him for going BEYOND THE CALL OF DUTY. I am just someone that wanted to let you know that FRED is one of your BEST. From a happy customer.
