What customer service!
Reviewed by Dennette L. Waters
in Akron, Ohio
July 14, 2020
I went to Toth on Arlington Road in Akron, Ohio, to evaluate the size of the Arccadia. A gentleman came out, spoke with my husband and me and answered questions. He let me get into a Buick Enclave to evaluate its size. My husband left his name and number, told him what we were looking for ( a full sized SUV), and we left feeling like the interaction had been successful. We came home and started looking for vehicles on Auto Trader and Car Gurus. Around 2:30pm, I jumped on CARS.com (notice a familiar theme here) and I found this beautiful red Yukon listed for $7000. I called to make sure it was still available and we jumped in the car and headed back to Toth Buick and GMC on Arlington Road in Akron, Ohio. All the way there, we talked about the earlier visit and wondered why the salesman hadn't told us about it, since he knew what we were looking for and resolved to ask the salesman when we got there. Well, he wasn't around so this other guy offered to bring the car down for us. After checking the computer, he informed us that the car was not what we asked for. It took me some time, because I had gotten angry, but I was able to show him the ad on my phone. The junk he showed my husband wasn't worth the $7000 asking price, and the car pictured was a nearly $16,000 sticker price. They advertised a 2007 Yukon SLT, but pictured a 2013? model of a different kind. I told the salesman I wanted the pictured car for the advertised price, which I knew they wouldn't do. So what are my issues? I'm sure the family guy, Mr. Toth is wondering as he reads this, so I will spell it out. 1. Your first salesman didn't even offer to help us find anything. He was in early, but I'm pretty sure if I had said I wanted that 2014 Enclave, he'd have helped me make the purchase. 2. I wasted time due to an inaccurate ad (mistakes happen). But the most egregious sin was that the last guy (a young African-American), didn't even offer an apology. As I said, What customer service! Don't worry! I won't be back!
Bait and switch
Reviewed by Janet
in Ohio
June 27, 2020
I've been pricing suvs for $10,000 and under, I found listed on 3 major popular internet car sales sites, cars.com, autotrader.com and cargurus.com the perfect suv, fully loaded, very low mileage, clean car fax, great model, too good to be true but it was listed so I called and the suv supposedly just sold and is there something else they could sell me, none of which were anything close to the deal listed. So now fast forward a week later and low and behold there is the same suv again, the really attractive vehicle with all the best goodies, popping up on the same search sites, only now its even more attractive because its a "recent price drop of 1,000.00" which I'm sure even baited more people to call in! Sadly, don't get your hopes up because its not there, they only want to appear to be a great and fair dealership to get you in the door. I'm disappointed and frustrated, I don't have time to waste on fictious deals that are only geared to get me in their door.
Vince Martin at Toth
Reviewed by Eric
in Canton
May 22, 2017
I have purchased a Ford Explorer Sport Trac from Toth in Akron before and have visited Toth in Green. Great vehicles, salseman, and facilities. Now that Vince Martin has joined the team, my next vehicle will be from Toth.
