Deacon Jones Chevrolet Buick GMC of Smithfield

Between our business and personal vehicles we have purchased 8-12 vehicles from deacon Jones over a 10yr period. My wife decided to surprise me with a ram truck. I was having electrical issues after about 2 yrs, so i decided to trade in my 2022 rM Laramie. That's when I realized my wife paid 66k for this truck. We were 8k upside down , even after she put 8k down on it. I won't buy another vehicle from these people! I bought a 2500 from another dealer for less then the robbed my wife for a 1500.

Very dissatisfied, brought car in for transmission issues, repairs were done for scheduled maintenance. Transmission issues still need repair, could not state when parts or repairs could be completed, could not offer a loaner. Purchased this vehicle new from this dealership and had every scheduled service done here. I will not purchase nor have any service with this dealership again, very dissatisfied.

There was a complete lack of contact from your dealership about the vehicle and what was happening to it over the entire 5 days. You did not get approval for the work until we had to call you and that delayed the ordering of the materials needed. Then you did not work on it when you said you would only to find out later that you did not have all the necessary parts to complete it. No one there checked to make sure all the parts were delivered and you did not start working on it to discover it until almost a day later. You did not seem in any hurry to get the car back to me. We dropped the car off at opening on Monday, and did not get it back until Friday, which is a long time to go without a vehicle which only needed a water pump. Very disappointed in how we were treated and the length of time it took to complete the repair.