Gastonia Chevrolet Cadillac Buick GMC

WOW, where do i start; i wrote several pages to owner about my complaint; he responded with a voice mail that he was one of the managers; when i texted him he then said he was the owner and wanted to meet to discuss my issue. i texted him back two days later and asked could we meet Thursday December 22nd after 2 p.m. that is the last thing i have heard. The issue goes into great detail about the service personnel. This makes me thinking about purchasing any more GMC vehicles Not the service i received for many years when Ray McKinney owned it. This is what happens when you sell to a multimillionaire like Terry Taylor AMSI. They have no idea what goes on at his more than 120 dealerships

Julie had a hard time refunding me some money owed. I decided to go there to get the check since 'the post office' lost 2 checks. The whole process took 5 weeks.

This story begins never judge a book by its cover🤔 so I hand my registration to the service Tim SPIVEY. Since I’m new to the area did not have time to change the registration since I’ve only been here for a couple weeks so it says New Jersey. He immediately tells me he can’t do the airbag recall for me that I would be more than easy for me to just have a dealer buy me do it 🤔I kind of fell that was amusing 🤠really I said well I happened to now live here also .I happen to be off work early at 2:00 PM I said when can you do it next 🧐Wednesday of next week wow. So now this is what I observed because I happen to be very observant 🙂was four salesman sitting under an awning two on golf a golf carts ready to cut off the other four for a sale. service department look like the Maytag washing machine repair man advertisement 🤣with no business ....one man was waiting in the waiting area 😁wow they must’ve really been backed up however to be blown off immediately. With an assumption I was not from the area not good.what if i I had a breakdown and I needed help couldn’t rely on this Chevy dealer😡 I thought that’s why we buy Chevys so that we have excellent service 😟sorry to say but someone with that kind of demeanor I wouldn’t let them fix my golf cart 😨. Because I’m sure if they did something wrong they would not live up to their mistake or at least come to a Customer friendly solution. I must say In today’s time there are plenty of qualified people out of work or maybe they don’t wanna work the end result is was not a pleasurable experience whatsoever again this was for a recall from Chevy for an airbag I guess because they weren’t charging you for a ton of other stuff was not making sufficient amount of money💸💵💰 you became a second-class citizen anyhow choose your dealership wisely