Gastonia Chevrolet Cadillac Buick GMC in Lowell including address, phone, dealer reviews, directions, a map, inventory and more

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831 South Main Street
Lowell, NC 28098

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Sales: 980-550-4022

Used Cars: 980-352-4335

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 8:00pm
Tue 8:30am – 8:00pm
Wed 8:30pm – 8:00pm
Thu 8:30am – 8:00pm
Fri 8:30am – 8:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of Gastonia Chevrolet Cadillac Buick GMC

Overall Rating:

4.7 (out of 5)

93% recommend this dealer

189 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

WOW, where do i start; i wrote several pages to owner...

Reviewed by ERROLDecember 30, 2021

WOW, where do i start; i wrote several pages to owner about my complaint; he responded with a voice mail that he was one of the managers; when i texted him he then said he was the owner and wanted to meet to discuss my issue. i texted him back two days later and asked could we meet Thursday December 22nd after 2 p.m. that is the last thing i have heard. The issue goes into great detail about the service personnel. This makes me thinking about purchasing any more GMC vehicles Not the service i received for many years when Ray McKinney owned it. This is what happens when you sell to a multimillionaire like Terry Taylor AMSI. They have no idea what goes on at his more than 120 dealerships

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for taking the time to share your recent experience at McKenney Chevrolet Buick GMC Cadillac. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Best regards, McKenney Chevrolet Family

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 2

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Julie had a hard time refunding me some money owed. I...

Reviewed by e.hiersSeptember 28, 2021

Julie had a hard time refunding me some money owed. I decided to go there to get the check since 'the post office' lost 2 checks. The whole process took 5 weeks.

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Best regards, McKenney Chevrolet Family

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

This story begins never judge a book by its cover🤔 so I...

Reviewed by dazzman1234August 24, 2021

This story begins never judge a book by its cover🤔 so I hand my registration to the service Tim SPIVEY. Since I’m new to the area did not have time to change the registration since I’ve only been here for a couple weeks so it says New Jersey. He immediately tells me he can’t do the airbag recall for me that I would be more than easy for me to just have a dealer buy me do it 🤔I kind of fell that was amusing 🤠really I said well I happened to now live here also .I happen to be off work early at 2:00 PM I said when can you do it next 🧐Wednesday of next week wow. So now this is what I observed because I happen to be very observant 🙂was four salesman sitting under an awning two on golf a golf carts ready to cut off the other four for a sale. service department look like the Maytag washing machine repair man advertisement 🤣with no business ....one man was waiting in the waiting area 😁wow they must’ve really been backed up however to be blown off immediately. With an assumption I was not from the area not good.what if i I had a breakdown and I needed help couldn’t rely on this Chevy dealer😡 I thought that’s why we buy Chevys so that we have excellent service 😟sorry to say but someone with that kind of demeanor I wouldn’t let them fix my golf cart 😨. Because I’m sure if they did something wrong they would not live up to their mistake or at least come to a Customer friendly solution. I must say In today’s time there are plenty of qualified people out of work or maybe they don’t wanna work the end result is was not a pleasurable experience whatsoever again this was for a recall from Chevy for an airbag I guess because they weren’t charging you for a ton of other stuff was not making sufficient amount of money💸💵💰 you became a second-class citizen anyhow choose your dealership wisely

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

We apologize that your experience was not to our standards. You are open to contact us in regards to your experience at your earliest convenience. Best, McKenney Chevrolet Family

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Gastonia Chevrolet Cadillac Buick GMC

We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!

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