Boyd Chevrolet Cadillac Buick in Hendersonville including address, phone, dealer reviews, directions, a map, inventory and more

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1875 Spartanburg Hwy
Hendersonville, NC 28792

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Sales: 828-619-4485

Used Cars: 828-619-4489

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 6:00pm
Tue 8:30am – 6:00pm
Wed 8:30am – 6:00pm
Thu 8:30am – 6:00pm
Fri 8:30am – 6:00pm
Sat 8:30am – 5:00pm

Service Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 1:00pm

Reviews of Boyd Chevrolet Cadillac Buick

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.6 (out of 5)

47 out of 52 people said they would recommend this dealer

1 (out of 5)

Shop elsewhere. Nothing but trouble.

Reviewed by Gdevine in Hendersonville, NCAugust 26, 2020

I highly recommend staying far away from this location while in the market for a vehicle. From the day I bought my vehicle to now, I’ve had nothing but issues. I believe I was taken advantage as a young female shopping for a vehicle alone... and sold a vehicle of which they knew had issues and sold it to me “as is” knowing they could push those problems off on me. All they care about is making their money and the fact they say they “strive for customer satisfaction” is a huge joke. I have nothing good to say about Boyd, and will make sure I get this review onto as many platforms as I can to steer people away from dealing with this money hungry dealership.

Customer Service 1

Buying Process 1

Quality of Repair 1

Overall Facilities 2

Maximum rating = 5

2 (out of 5)

They don't stand by the cars they sell.

Reviewed by Robin Gray in Canton, NCMay 19, 2020

TLDR: They don't stand by the cars they sell, and neither should you. I purchased a used car from here 05/01/2020, ended up leaving the dealership around 6, 6:30pm with my 2016 Ford Focus, just under 80k miles. I drove home, 33 miles away, and drove 12 miles to work the next day. Leaving work at 3pm, the check engine light came on. I had split payment up over two days - about a third on the spot and the rest on Monday. EVEN WITH THE CHECK ENGINE LIGHT ON THAT QUICKLY, I STILL STOOD BY MY AGREEMENT AND PAID. I called the dealership. They told me service dept was closed, asked who my salesman was. It was Mark Brown who was 'off celebrating his anniversary', told me to call back Monday. Called back Monday, they gave me a Tuesday appointment. On Tuesday, at my appointment, they told me it was an evaporation leak that wasn't a safety issue, and asked me to take it to a Ford dealership to get advice for handling it, gave me his card (Steven) and told me to call back. I was busy with work, so the soonest I could go to the Ford dealership near me was today, 05/19/2020. The service rep there was great, told me in detail about the codes from the check engine light, and what it was going to cost to have them fixed. On calling Steve, I was told I needed to speak to the sales managers about it, because the purge valve and the catalytic converter that was clogged (because of the leaking valve) wasn't covered by the powertrain warranty. So he put me through to Mikey. Keeping in mind that this was an issue LESS THAN 24 HOURS after I left their lot, Mikey told me they would cover the purge valve, but wouldn't do anything about the catalytic converter. Ford priced me at $1500 to fix that, but an estimate at a nearby muffler shop got me down to about $400 for a fix. But that doesn't matter. Because they sold it AS IS, and because I didn't pay for an extended warranty, Boyd Chervrolet Cadillac Buick doesn't care. I regret buying here. I will be telling everybody I know in this area not to shop used here. I will instead be recommending the Ford dealership that would have had the decency to cover something that happened THE NEXT DAY, that was very likely becoming a problem before that day. They don't stand by the cars they sell, and neither should you.

Customer Service 3

Buying Process 5

Quality of Repair 2

Overall Facilities 5

Maximum rating = 5

5 (out of 5)

AWESOME Boyd Team!!

Reviewed by Mike Vesely in Fletcher, NCApril 26, 2017

I contacted Mark Brown my salesman after a service warning light indicated. Mark Promptly put me in touch with Steven Watkins..Steven Promptly set me up a same day appointment..Mark Brown then promptly set me up with Molly for a courtesy vehicle, while my 2016 Chevy, Silverado was being repaired...Molly was very professional and courteous. The Boyd Team is AWESOME!!! Mike Vesely, Fletcher

Customer Service 5

Buying Process 5

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

About Boyd Chevrolet Cadillac Buick

For 80 years the Boyd family has served the automotive needs of Western North Carolina. Our reputation as your hometown dealer has grown to include automotive sales worldwide.
Boyd is proud to be exclusive home to Warranty Forever which is powertrain coverage that's included with every qualifying new and pre-owned vehicle at Boyd Chevrolet Cadillac Buick.

Coverage lasts for as long as you own your vehicle at NO cost to you, for unlimited miles and covers 100% parts and labor. We are proud to be the exclusive dealer in North and South Carolina to offer Warranty Forever.

Don't buy another vehicle without Warranty Forever!

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