Doug Henry Buick, and GMC Goldsboro in Goldsboro including address, phone, dealer reviews, directions, a map, inventory and more

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709 US-70
Goldsboro, NC 27534

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Sales Department

Sun Closed
Mon 8:30am – 8:00pm
Tue 8:30am – 8:00pm
Wed 8:30am – 8:00pm
Thu 8:30am – 8:00pm
Fri 8:30am – 8:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Doug Henry Buick, and GMC Goldsboro

Overall Rating:

4 (out of 5)

72% recommend this dealer

29 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Does not value customers, only dollars.

Reviewed by Jason Dearman from Smithfield, NCSeptember 16, 2021

Bought 2 new vehicles in less than 3 months. They damaged my truck (scratches, overspray, flat tire) and drove it through the mud while putting in the bedliner. Gave me a crappy loaner with a dead battery. Would not compensate me the cost or even partial cost of bedliner ($600), just offered to take my truck back and have their incompetent service department "try" to fix everything. I dont think so, don't trust them. My business wasn't worth much to these guys, yours won't be either. Should have known, they're claim to fame is "cheap" prices...that always equals bad service.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hi, we're disappointed to hear of the negative experience you had at our location. Your feedback helps us improve, so thank you for taking the time to let us know how we did. If you are willing, please give us a call at (919) 648-1280 so we can discuss your experience further. We look forward to hearing from you.

Overall Facilities 1

Customer Service 1

Buying Process 3

Quality of Repair 1

Maximum rating = 5

1.8 (out of 5)

Very disappointed how the manager took up for the worker...

Reviewed by Regretfully customerDecember 09, 2020

Very disappointed how the manager took up for the worker (Cindy) who held my car on the lot several days after it was repaired. This is the first dealership that I have ever experience keeping a car on the lot for several days without calling the owner. A professional dealership would have called the owner once the car was ready and a good manager would have questioned and notice that the car was parked for several days in the same spot after being repaired. Who can afford to leave their car at any dealership without a loaner car for several days when the car is ready for pickup and staff refused to notify you that your vehicle is ready?

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

rip off

Reviewed by Patrick Drinkwater from goldsboroSeptember 16, 2020

Traded Honda Accord here for a Chevy Pickup. Found out when washing that it had a broken taillight. They would not replace it . I had to purchase one. When I looked at paperwork they had fudged the numbers, Raised the price up. They are so slow and don't care about there customers time.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Thank you for taking the time to let us know about your experience with us here at Doug Henry Buick GMC. We regret to hear that your visit and experience were not more of a positive one. In reference to "fudged numbers" the vehicle you purchased was last listed online at one of our other locations with a selling price of $17,995. This same vehicle was sold to you with a selling price of $17,695. While this is $300 less than the listed selling price, the price of $17,995 does not include NC State Sales Tax (3%), License Fee ($157), Dealer Admin Fee ($638), additions such as GAP Insurance, Maintenance Plans, or Warranties. This selling price also does not include any positive or negative equity from any trade(s). Due to this, your total amount financed will generally differ from the selling price of a vehicle. With this being said, the total amount financed does not include any finance charges that you may incur from financing a vehicle. These additional charges, which are paid to the lender, are based off of the terms and conditions of the loan provided by the lender. Your Bill of Sale as well as your Contract will break each of these numbers down as a part of Truth in Lending. I hope this clears up any misunderstandings that you may have had about pricing.We do apologize if you felt that your buying process took too long. It is never our intention to keep a client here any longer than they need to be. We understand that everyone's time is important as well as limited. We will take these words to heart and work to improve and quicken our processes. As for a broken taillight, I cannot comment. My detail department did not mention a taillight having a leak when they washed the vehicle. I am not saying there was not a crack, I am just saying your review is my first time hearing of it. Perhaps you spoke with another team member here concerning the taillight prior to buying a new one. Of this I am also unsure. I cannot say what decisions will be or not be made by our Sales Managers. I do apologize for this inconvenience. Once again, I would like to thank you for taking the time to let us know about your experience with us and where we need to focus on making improvements going forward. I hope I have been able to address all of your concerns that were mentioned in your review and again we regret that your experience with us was not more of a positive one. If there is anything we can do to assist you in the future please do not hesitate to reach out to us and let us know. Thank you again and have a great day.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

About Doug Henry Buick, and GMC Goldsboro

At Doug Henry of Goldsboro we strive to treat our clients just like members of our family. No matter what your automotive needs are we have you covered. Our sales department can help you find your next vehicle no matter your budget. Keep your new or current vehicle on the road with service department. With a well qualified staff our service department can service all makes and models and combined with our parts department you will always have what you need no matter what. In the unfortunate event of an automobile accident our collision center will get your vehicle back to factory specifications. Come join the rest of the Doug Henry family.

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