Hendrick Buick GMC Cadillac Cary in Cary including address, phone, dealer reviews, directions, a map, inventory and more

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115 Team Hendrick Way
Cary, NC 27511

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Sales: 855-501-2424

Used Cars: 855-501-3322

Hours Toggle

Sales Department

Sun 12:00pm – 6:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 5:00pm

Reviews of Hendrick Buick GMC Cadillac Cary

Overall Rating:

3.9 (out of 5)

68% recommend this dealer

101 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

What a nightmare.

Reviewed by Jljordan481June 07, 2022

What a nightmare. Hendrick has had my Yukon XL since January! I picked this dealership to fix my transmission because of the reputable name. They "fixed" my transmission in February after weeks and weeks of waiting on parts only to find out a couple of weeks later that the mechanic did not bolt the drive shaft to the vehicle. On the way back home from my twins birthday party on March 11, in the pouring rain, my husband put the truck into 4 wheel drive and when he did, the truck shook violently and the whole underside of the vehicle came apart going 55 mph down Hwy 70. My husband had to make an emergency stop on the shoulder with a steep decline on the other side. The truck filled up with smoke and we quickly had to get my husband, myself, and 5 children out of the car quickly, on the side of the road in the pouring rain with nowhere to go. Then all of us were waiting on the side of the road for half an hour in the rain waiting for someone to come pick us up and praying no one hydroplaned or hit us. We ended up having to pay $175 to tow the truck to Hendrick Cary. Hendrick called me on March 14 to tell me there was close to $4,000 dollars worth of damage to the Yukon XL; the draft shaft fell apart and destroyed the underside of the Yukon XL; the oil pan, wiring harness, etc. They asked me if I wanted to make an insurance claim. What?! I had just paid $5800 for a new transmission which they did not properly install. To even ask us to pay for the damages that their mechanic caused, by not properly installing the transmission, was audacious. After speaking with a manager they did own their mistake and agreed to fix the issue and not charge us. We finally got the Yukon XL back on April 1, it seemed to be fine but not even 24 hours later our check engine light came on. I texted the service rep to let him know and to see when I could bring it back in. The next day, on April 2, on the way back home from church the truck completely shut down driving down Hwy 70 and would not crank back on. Again we had to tow the Yukon XL to Cary, costing us another $207.96. We called April 4 to make sure they got our truck, called again April 5 to see about the truck, as well as a loaner, and were told they would call when they had one. Called again April 7 about a loaner. Texted April 9 about a loaner and they finally had one so I picked up a Buick Encore that day. Since then we have had to call in every single time to get an update, not once has someone called us. We called on April 13. We called again on April 19 to get an update and also see if they had another yukon xl to loan us as we had a beach trip coming up the following weekend on April 30. The service rep stated they did not have anything bigger they could give us thus causing us to go out and get a small tow trailer and all weather bag to carry our luggage down to the beach. With a Yukon XL there is plenty of cargo space and never a need for any additional space. Once again more additional costs on our end. We followed up again on May 3,9,10, and the 18th. A couple of times we were able to get our service rep but other times we had to leave a message and no one called us back, other times we were told the rep could not talk to us but that the service manager would call us, yet he never called us back and we had to follow back up. During the course of all those weeks we were told our mechanic hurt his back, they were working with corporate engineers, and on the 18th there was a timing issue causing the Yukon to cut off, but at the end of the day they did not know what was wrong with my Yukon XL. By May 31st we called the General Manager and left a message, which we received a call the very next day from Pat. He apologized and said he would look into it, he found out the catalytic converter needed to be replaced and they were waiting on the parts but we should have the truck back in a day or two. He also told us Jamie from the dealership would be contacting us. Jamie did follow up with us telling us the same thing and also added that there was cylinder misfire in the engine and they had added injector cleaner to see if that would work. On June 2 we were able to pick up the truck as we were told it was ready. My husband picked it up right as the service dept. was closing and noticed by the time he got home that something was not right with the truck. He sent a video text message to Jamie the service manager showing the truck idling funny. He texted back and forth with Jamie letting him know what was going; It was fluttering while changing gears or when accelerating. Jamie told him to drive it around the weekend but if it was still messing up to bring it back in on Monday. By Saturday 6/4 it was driving worse and then the check engine light came on. Luckily we were close by and we were able to make it to the dealership. My husband called Tommy the GM and he made sure we were put in a loaner that day. We appreciated him jumping right on it and getting us and the kids back on the road. But as of today 6/7 we still have not heard anything from anyone at Hendrick. The communication from this dealership is horrendous. I really have never seen anything like it. This is absolutely no way to run a business! I have not had my Yukon XL more than 2 weeks since the beginning of January 2022. That is over 6 months now!! I have paid $5800 for a new transmission for a truck I haven't even been able to use, not to mention the tow costs. At this point I do not think this truck is safe to drive my children around in. The mechanic has caused so much damage, damage that can not even be uncovered and fixed. How much longer are we going to have to wait? We feel we have been extremely patient but we are in June! Enough is enough. This is not ok! We would like to see Hendrick make this right and replace our Yukon XL since it was the mechanic who caused the damage.

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Jljordan481, At Hendrick, we are constantly striving to be better, and would value the opportunity to discuss your experience further. At your convenience, please call 919-380-6062, we look forward to hearing from you soon.

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Awesome experience with the purchase of my AT4!

Reviewed by Jamie.fleesApril 20, 2022

Awesome experience with the purchase of my AT4! Kevin Green is on top of his product knowledge!

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Jamie. flees, thank you for taking the time to leave us this review. We are so pleased you had a positive experience with us!

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Very friendly in service.

Reviewed by K HarveilleApril 19, 2022

Very friendly in service. JB kept me updated and was easy to check out. Just moved to area and will return.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

K Harveille, we're so glad that we were able to go above and beyond your expectations! We do hope we can be of assistance in the future!

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

About Hendrick Buick GMC Cadillac Cary

Customer satisfaction drives everything we do here at Hendrick Buick GMC Cadillac Cary. We have the largest new Buick GMC Cadillac inventory in the region. Plus we offer you the best pricing on a new Buick GMC Cadillac with a hassle-free approach to buying a car and our signature service backed by a 100000 mile factory warranty and the trusted GM brand. Rick Hendrick is the leader among the USA?s auto dealerships. We take commitment seriously and we are committed to helping you drive away happy in a new Buick GMC Cadillac. We are confident that you will be pleased with the buying process.

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