Chevrolet, GMC and Buick
New Car Dealership in Boone, NC
Overall Rating
3.3/5
Read dealer reviews
Our family has been in the automotive business for 18 years helping everyone find a way to purchase a vehicle that not only meets their needs but is one they would be happy to drive. Discovery Chevrolet Buick GMC is committed to our community and is excited to announce that we will be providing a new pair of shoes to a child right here in the High Country for any vehicle we sell.
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Discovery Chevrolet Buick GMC Reviews
Overall Rating
3.3/5
10 out of 17 people recommended this dealer
Overall Facilities:
2.5/5
Never again!
Reviewed by Robert
in Boone, NC
December 09, 2019
Buyer Beware... I have had nothing but trouble from day one. I will never do business with this dealership again, and I hope I can prevent you from experiencing the headache I had, and continue to have. I was talked into buying a car that I did not really want (I admit fault for that). I had an issue with the car the same week I bought it and was told that I would have to pay for it. After some arguing, they agreed to pay for it... One star for that. I then came to my senses and decided to sell the car back only 2 months later(less that 6k miles) and they offered me almost 5k less than what I paid... I've never seen a used car depreciate that fast... The car was in immaculate condition when I bought it, and it is in immaculate condition now. Absolutely ridiculous. Staff are sly and misleading as well...
Don't ever go here!!
Reviewed by Dean
in Boone, NC
September 25, 2019
I was in an accident on 8/17 and my vehicle was towed by Bill's Garage and I was told that Discovery would be receiving the vehicle that Monday (8/19) to begin looking at the damage and getting an estimate ready for me. When I called that Monday they said they had it and were getting in there to take a look at the damage. When I called that Wednesday (8/21) to ask the status of the estimate I was told they were waiting on the vehicle to arrive. I then told them I was told on Monday by them that they already had it. In the end I didn't receive an estimate until that Friday (8/23). At this point a week had passed before I had an estimate. At that time we moved forward with repairs.
I have had a difficult time beyond that as well. I was told it would be three weeks for the repairs. After it had been three weeks and I hadn't heard from Discovery I called the location on 9/16 to check the status. They told me they were still waiting on a couple of parts to come in. Discovery had my vehicle for the entire time of the expected repair and now I was being told they didn't have all the parts for the vehicle. I was told at that time they didn't know when the parts would be in. On Wednesday I physically came to the location and they said the parts were in and they were waiting to put it all back together and it should be ready by Friday (9/20). When I called on Friday they said it still needed to be painted and they would need to check it to see if it needed an alignment. I called then on Monday (9/24) and they said that it had now been painted and they needed to put it back together so it may be ready tomorrow but more realistically on Wednesday. Now it is Wednesday and they are saying it is expected to be finished today but they have found out they needed two additional minor pieces that should arrive today and be taken care of. I am hoping to finally get my vehicle back today but I am not sure.
Discover has now had my vehicle nearly five weeks, after telling me that it should be three weeks, and that is not even accounting for the wasted week where they said they had my vehicle when in fact they didn't.. I have had a rental vehicle for five weeks and I am going on my sixth week. This whole process has been very upsetting and I feel like I have been led on with expectations for timeline that there group has not delivered on. There has no apology for the delay, only excused to the point that I am supposed to expect this as a standard practice no matter where I would have gone for repairs. I will NEVER do business with them again. Go anywhere but here!!!
Discovery Chevrolet Salesperson
Reviewed by Emily Kidder
in Zionville NC
February 28, 2017
We recently traded our 2015 Chevy Tahoe in and got a 2017 Buick Enclave. We absolutely love it more and more everyday. Travis helped us with our car buying experience and he was wonderful. He had excessive knowledge about each car we were interested in. He made the whole experience a lot more fun and enjoyable. I would recommend this dealership to anyone in the market for a new or used vehicle.
