Carbone Buick GMC Cadillac in Utica including address, phone, dealer reviews, directions, a map, inventory and more

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5700 Horatio St
Utica, NY 13502

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Carbone Buick GMC Cadillac

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.2 (out of 5)

31 out of 39 people said they would recommend this dealer

1 (out of 5)

Horriable

Reviewed by Chris Jones in UticaMarch 23, 2021

My car has been sitting in shop 4 days now no phone call everytime I call they say ther working on it Called today was told they are Shor handed and instead of working on the car that's been there they are jumping around.This is the worst experience I have ever had.I strongly suggested if you need repairs TAKE YOUR CAR SOMEWHER WHER THEY CARE AND KNOW WHAT THEY ARE DOING!

Customer Service 1

Buying Process N/A

Quality of Repair 1

Overall Facilities N/A

Maximum rating = 5

1 (out of 5)

POOR CUSTOMER SERVICE/CARE-MISLEADING

Reviewed by Susan Omalley in East GreenbushMarch 05, 2021

We are currently over an hour away, bought the truck over the internet/phone calls etc. Got all the appropriate ppwk that was needed for the bank, Got to the dealership they stated that we were short on the bank check of 650$, let me say we ended up dropping ANOTHER 1500$ as a down payment, so we gave the dealership 4500$ and they made no adjustments to the BOS, We picked the truck up on a friday, MONDAY we called bc the truck is starting hard, making a noise as if the Timing chain is slapping against the case. We asked for them to look at the truck and give us a loaner as again we are 1.5 hrs away they said no. We asked for approval to go to another dealership Still 5 days later NO call about the service but yet they are holding our registration hostage till we give them the 650$ that THEY screwed up on the ppwk. All ppwk they gave us via text/email was what the bank got not sure why we are held responsible for $650. We also asked for the truck to be ready to roll when we got there so we could test drive it and check it out, it was not and we waited almost TWO hours for our sales guy to "jump in and make the truck right before we took it off the lot" Sounds like we will be dealing with our attorney, GM and the BBB with this dealership

Customer Service 1

Buying Process 3

Quality of Repair 1

Overall Facilities 1

Maximum rating = 5

5 (out of 5)

Love my Cadillac

Reviewed by Love my XT5 in Frankfort, New YorkMay 04, 2018

They delivered - JOY !! Great buying experience. I chose my vehicle from the website. Dealership had the vehicle on their lot on the day and time I chose.

Customer Service 5

Buying Process 5

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

About Carbone Buick GMC Cadillac

"This is a family business. People associate the way we do business with our family name. I want my children to be proud and interested in the business. And I want the way we do business with our customers to be the Carbone way - honest and fair."
Joe Carbone
Founder

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