King O'Rourke Auto Group in Smithtown including address, phone, dealer reviews, directions, a map, inventory and more

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756 Smithtown By-pass Route 347
Smithtown, NY 11787

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Sales: 631-993-4646

Used Cars: 631-993-4644

Hours Toggle

Sales Department

Sun 10:00am – 4:00pm
Mon 8:00am – 8:00pm
Tue 8:00am – 8:00pm
Wed 8:00am – 8:00pm
Thu 8:00am – 8:00pm
Fri 8:00am – 8:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 7:30am – 4:00pm

Reviews of King O'Rourke Auto Group

Overall Rating:

2.6 (out of 5)

54% recommend this dealer

76 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Warning stay away!!! Don’t be disrespected !

Reviewed by Howard from Plainview, NYJanuary 07, 2023

4 days later didn’t even look at my truck. After spending over $500.00 in towing charges. I took my $85000 truck to another dealership. King O could have cared less. I’m surprised after all the negativity of this dealership that GMC would allow them to use their franchise. Stay away don’t even consider bringing you car or truck to them. They don’t even deserve 1 star.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Good morning Howard, Thank you for taking the time to speak with me. As we reviewed, vehicle tow ins are dispatched based on technician & lift availability and the recall does take multiple days to complete. We apologize that wasn't conveyed to you properly from your Service Advisor. We appreciate your patience and understanding. King O’Rourke has been an upstanding establishment in the community for over 40 years and we pride ourselves on customer service. It is our goal that you leave completely satisfied at your next visit. Matt Amoscato, Service Manager

Overall Facilities 1

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Ms. Customer.

Reviewed by Utrice V Coleman from Long Island, NYJanuary 06, 2023

Knowledgeable People, Nice, Clean. Service is great. Bringing my car here since I purchase July/2015,

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

We're glad to hear you found our staff was so knowledgeable and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Service Nightmare

Reviewed by Tim S from St. James, NYJanuary 05, 2023

ere is the deal, should be no surprise. After buying a car, the Service experience is very bad. I can't fault first line service people, they are in a no-win situation. When you think of the service experience as separate from the selling experience you lose customers. I have bought 4 vehicles here, there will be no more. In seven weeks of having my truck you made 1 outbound call to tell me the status of my truck. I finally picked it up on Friday before New Years. It is back in shop again. Again, for 3 days no calls until I have now had to hand this over to my wife to manage since I have a job to do. You have heard from her. You have met no follow up timelines on the truck status, your people admit to flat out lying to mange customers and the attitude of your team is vastly different in the Showroom than in Service. In the meantime, your sales people are making outbound calls because selling cars over list is more profitable than honoring service commitments. Seems you could use that calling capacity to update your customers, communicate professionally and be transparent. Don't lie. If it is 5 weeks say it, own it upfront. Set the right expectation on time and follow up. I know no one in that dealership cares that I am paying two months on a truck I can't use or get fixed. You come in and do your job and go home, but I can't do my job because you cant do yours. It sucks being your customer.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Mr. Sutter, we greatly appreciate your continued business over the years. As per our previous conversation your vehicle was road tested and the repair was confirmed by myself directly with no concerns and operating as designed. We were happy to complete your other repair last week and we do apprecia te your patience and understanding. It’s extremely important to us that we are providing the very best of products and services to you and your family. We apologize for the lack of communication and do appreciate your feedback. It is only through our valuable customers that we gain insight into those areas that we fall short of expectations. Rest assured that every effort will be made to merit your continued confidence in King O’Rourke for many years to come… Matt Amoscato, Service Manager

Overall Facilities 3

Customer Service 1

Buying Process 3

Quality of Repair 1

Maximum rating = 5

About King O'Rourke Auto Group

King O'Rourke Awards - A company built on relationships
The King family has represented the American brand for 40 years. Our goal is to always give the best value and service possible. The King O'Rourke Team from the Sales Professionals the Service Parts & Body Shop Departments and all of the support staff work hard to make sure your experience here is a good one.
Our efforts have been rewarded. We are an on-going winner of the GM Mark of Excellence Dealer Award and Cadillac Dealer of the Year! Our Completely Satisfied customers make this award possible!

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