King O'Rourke Auto Group in Smithtown including address, phone, dealer reviews, directions, a map, inventory and more

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756 Smithtown By-pass Route 347
Smithtown, NY 11787

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Sales: 631-993-4646

Used Cars: 631-724-4700

Hours Toggle

Sales Department

Sun 10:00am – 4:00pm
Mon 8:00am – 8:00pm
Tue 8:00am – 8:00pm
Wed 8:00am – 8:00pm
Thu 8:00am – 8:00pm
Fri 8:00am – 8:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 7:30am – 4:00pm

Reviews of King O'Rourke Auto Group

Overall Rating:

3.4 (out of 5)

56% recommend this dealer

68 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

My Buick

Reviewed by JOAN GALLAGHER from Nesconset,NYJune 05, 2021

They made it so easy to turn in my lease car early and pickup a new lease car. I spoke about I wanted and what I wanted to spend. I went in for a test drive and picked it up on my schedule two days later. They listened to everything I had to say. Tom did whatever it took to make me happy. I felt it was truly all about me and I feel that's what its all about. Satisfying the customer make the customer number one. That's what they do Best at King O'Rourke Thank you King O'Rourke

  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

Hi, thanks for highlighting our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day.

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

I will not go!

Reviewed by Joe TV from Island Park, Long IslandApril 13, 2021

I would like to say that my wife and I were headed to Kings this morning to most likely purchase a car we found from them online. But, after reading these negative reviews, and that woman have even complained about being cursed at, I refuse to deal with them so I do not end up giving someone there a beating.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Complete customer satisfaction is something that we take very seriously and always strive to provide a 5-star experience with every visit. This reputation has established us as the #1 Cadillac Buick GMC dealership, destination for sales and service needs on Long Island. The unique thing you?ll find about King O?Rourke is that we are completely transparent with our customers. We have thousands of positive reviews and our customers love us. Please keep in mind, any consumer can go online and write a false review; it usually does not depict the accurate situation. We appreciate the opportunity to earn your business and do hope that you would re-consider coming in. You won?t be disappointed.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Fantastic Experience with Andrew Giancontieri

Reviewed by V. Gildard from Hauppauge, NYMarch 30, 2021

Andrew Giancontieri was the salesperson that helped me at this dealership and he was fantastic! He treated me with kindness and compassion and I felt like I was being taken care of by a family friend. He has so much knowledge about the car industry overall as well as in depth knowledge about all the features of the car that I was looking at. I felt like I was being treated fairly and with respect and that is so rare as a woman shopping for a car. I received a fair price quote right off the bat without having to play games. It was so refreshing. I would buy a hundred cars from him and send everyone I know to him. That’s how great he is.

  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

We're glad to hear you found our staff was so knowledgeable and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About King O'Rourke Auto Group

King O'Rourke Awards - A company built on relationships
The King family has represented the American brand for 40 years. Our goal is to always give the best value and service possible. The King O'Rourke Team from the Sales Professionals the Service Parts & Body Shop Departments and all of the support staff work hard to make sure your experience here is a good one.
Our efforts have been rewarded. We are an on-going winner of the GM Mark of Excellence Dealer Award and Cadillac Dealer of the Year! Our Completely Satisfied customers make this award possible!

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