Bob Johnson Buick GMC in Rochester including address, phone, dealer reviews, directions, a map, inventory and more

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4389 West Ridge road
Rochester, NY 14626

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Sales: 888-928-9986

Used Cars: 888-989-6939

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 7:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat 7:30am – 1:00pm

Reviews of Bob Johnson Buick GMC

Overall Rating:

4.7 (out of 5)

93% recommend this dealer

274 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

I’m an out of state buyer. My sales person was Jesse....

Reviewed by RyJanuary 07, 2022

I’m an out of state buyer. My sales person was Jesse. Every time he said he would call me back he didn’t. Took 2 days to run my credit. He said only one guy could run my credit and said he took off early and didn’t work the next day. Not sure how they sell cars on days he has off or isn’t there? Then after he ran my credit and it was good to go and I was about to put a deposit down they refused to sell me the vehicle because I was out of state. I understand there is a shortage in vehicles right now but that was now way to treat someone regardless if I am out of state. My money is green just like anyone else’s. Don’t waste your time like I did.

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

This is actually for Bob Johnson Volkswagon, Watertown...

Reviewed by AJNovember 20, 2021

This is actually for Bob Johnson Volkswagon, Watertown NY. I went through them and at first it was a good experience. I explained my situation even the bad parts and they where willing to help me. Sitting there waiting I ended up being set aside after they found out my pay off and what I was looking for. We discussed how dealers where giving more for trades, not for me they acted like the exact book price for my vehicle was enough. I know for a fact they would have sold my car for 20k but was only going to give me 14k for my trade in. I am not asking for 20k but they would not even work with me on numbers. After sitting for over a hour I was informed that they put the offer out to banks and so far all was denials. I was told that they had one more bank to hear back from and they would contact me. I was asked if I could get a co-signer I told them probably not but I still tried for them. I was told that they would give me a call or text when they hear back from that one bank and here I am 2 weeks later I have heard nothing from them. I was even able to get a family member convinced to co-sign for me but the next day the car I was interested in was gone. I can understand if they has the car for like a week but instead the next day. I would not recommend this place because customer service is not in their vocabulary. Had me running around and getting things done on my end but seems to have given up on me immediately when I walked out the door. Integrity seems to not be present at this dealership.

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 3

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Great experience, not pushy at all! Got a superior deal!...

Reviewed by jbstroweJuly 06, 2021

Great experience, not pushy at all! Got a superior deal! Our salesman Bob Gordon was amazing. This was on west Henrietta road . It was bob johnson gmc, Buick south

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

About Bob Johnson Buick GMC

Why should you buy from Bob Johnson Buick GMC? Our unmatched service and diverse Buick GMC inventory have set us apart as the preferred dealer in Rochester. Visit us today to discover why we have the best reputation in the Rochester area.

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