D'ELLA Buick GMC Cadillac in Queensbury including address, phone, dealer reviews, directions, a map, inventory and more

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293 Quaker Rd
Queensbury, NY 12804

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat 8:00am – 4:00pm

Reviews of D'ELLA Buick GMC Cadillac

Overall Rating:

4.8 (out of 5)

95% recommend this dealer

130 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Do Not Buy Here

Reviewed by T from Queensbury NYJune 10, 2022

I’ll start off with the good part first. My salesman, Matt Cowled was terrific. He was knowledgeable, honest and a pleasure to work with through my entire experience. If every other dealer besides Della goes out of business and you’re required to buy a vehicle here Matt is the guy to ask for. Now for the fun part… I ordered a truck back in October of 2021. As we all know nothing is quick these days so it finally came in at the end of May 2022. All was well throughout the ordering and waiting process. I was quoted $31k for my trade in February with the understanding that the value would likely go down some due to putting more miles on my vehicle. Understandable. Fast forward to a few weeks ago when my new truck arrives. At this time, 4 months after my $31k quote I am offered $21k for my trade in. That is $10k less! Nothing different with my truck besides the expected extra miles. This was the work of the General Sales Manager Micheal Tonks. He obviously knew I wasn’t leaving my without my new truck and figured it was a great opportunity to low ball me. When I told him I would be selling my truck elsewhere he attempted to sell my new truck that I ordered 8 MONTHS AGO to someone with “a better trade in”. Then proceeded to demand I tell him who was buying my vehicle for fair market value. To top it all off they charged me $400 to swap my new wheels before I picked up the vehicle. For reference, Walmart charges $25/tire for this work. The exciting experience of buying a brand new vehicle turned out to be stressful and unpleasant due to Micheal Tonks. DO NOT BUY FROM DELLA. DO NOT DEAL WITH MICHEAL TONKS.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Nicole

Reviewed by Nicole from GansevoortFebruary 11, 2019

We had a great experience working with Jared Cusma. We purchase a used car and the entire staff were professional and made for an enjoyable car buying experience!

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Hi Nicole, we are very happy to have provided you with such a positive experience!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Purchase new XTS

Reviewed by Steve H from QueensburySeptember 19, 2018

I had a great experience buying my first Cadillac. I knew what I wanted and I was in and out in no time! Thanks to everyone at D'ella Cadillac, I love my new XTS.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Steve H, thank you for your kind review; we are happy to pass along your comments to the team here at D'ELLA Buick GMC!

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About D'ELLA Buick GMC Cadillac

We have a skilled and knowledgeable sales staff with many years of experience satisfying our greater Albany customers' needs. Located in Queensbury New York the staff at D'ELLA will help you find the new Buick GMC or Cadillac vehicle you want. We also offer pre-owned cars trucks SUVs vans & more! We're just a short drive from anywhere! Whether you are looking for a new Buick GMC Cadillac a preowned car SUV minivan or truck or service repairs and maintenance for your current vehicle D'ELLA Buick GMC Cadillac is here to help! We are proud to serve the entire Capital District. Come visit us at 293 Quaker Road Queensbury NY!

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