City Cadillac Buick GMC in Long Island City including address, phone, dealer reviews, directions, a map, inventory and more

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43-60 Northern Blvd
Long Island City, NY 11101

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Sales Department

Sun 11:00am – 4:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 5:30pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat Closed

Reviews of City Cadillac Buick GMC

Overall Rating:

4.8 (out of 5)

97% recommend this dealer

510 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

CITY CADILLAC DAMAGED MY VEHICLE

Reviewed by Dana from Forest HillsSeptember 08, 2021

City Cadillac in NY. diagnosed: Damage to components caused by water (rain) damage from clogged sunroof drains. I advised the service Dept that rain was coimg & my vehicle needed to be secure. City Cadillac did not secure my vehicle and my vehicle is flooded. City Cadillac advised that it was not thier responsibility to secure my vehicle

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Ms Dana, when your vehicle was dropped off at the service department on 8/4/21, your concern was diagnosed. At that time you chose not to pay for the repair and chose to reach out to GM for assistance. We have reached out to you via text and phone numerous times, each time you advised us you were contacting GM and you would get back to us. On days with rain in the forecast, you reached out to us, and we advised you that vehicles that were not being serviced were parked outside. You were also advised in the end of August that if no repairs were going to be completed, and the vehicle was left in our lot, there would be storage fees as the vehicle had been sitting for almost 3 weeks. After September 1st, John Diakos, our Service Manager, also advised you of our storage policy when you called regarding your vehicle being left outside. We are making arrangements with you to pick up your vehicle from our showroom with no repairs completed and storage fees waived.

Overall Facilities 1

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Great Experience

Reviewed by MZ05 from Brooklyn, NYApril 06, 2021

Excellent dealership! To be honest, my expectations weren’t that high because the surrounding dealerships in the area left me with a poor taste in my mouth. I was pleasantly surprised by the welcome we received right through the door. They didn’t press us. There was a polite greeting but no aggressive sales assault. I told them we just wanted to look around a bit and they allowed us to do just that. When I did have a question they were genuine in their response. I talked at length about our needs and they listened. At no point did I feel this was a “get them to sign, sign, sign....now, now, now” approach. Their knowledge about the vehicles was impressive as were their handle on lease and financing options. When I explained I wanted to comparison shop the competition a little further they did not protest and I could sense there was a confidence present in the level of their offerings as well as the integrity that they wanted to sell the right car to the right person. I can’t understate the importance of that alone, Allison Doyle is undoubtedly doing an excellent job as General Manager. It were these intangibles that likely made the difference because of the peace of mind I had felt knowing that if I had to return to the dealership throughout the course of my lease I’d be in good hands. I feel very fortunate to have found City Cadillac GMC and I’m grateful for the work that our Salesperson Karen Herrera put in to make sure everything went smoothly and we were completely satisfied.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

STAY AWAY - MUST BE FAKE REVIEWS ON HERE

Reviewed by Elizabeth from Santa Rosa Beach, FLMarch 30, 2021

I may have the ONLY HONEST Review here- they knew I was a Remote Purchaser from the beginning. Claimed they do that. They knew I was already a PREAPPROVED buyer after I picked out the used vehicle they have and showed the preapproval. All of a sudden they won't work with the bank. Denied even taking a bank check. Then they strung me along for days. The sales person was kind. He and I tried to work a deal. BUT the Sales Manager John Randazzle was AWFUL. Refused to make the sale...left me hanging for hours. I finally get to talk to him out of a day's persistence and he states it doesn't work out "logistically". What?! Explain that? Nope. Too much work to send the paperwork, get it signed, send it back....like what?? His demeanor was condescending and rude though we were preapproved for a $40k vehicle. Before you spend your $45k hard earned cash at this dealership, GO ELSEWHERE> There are too many dealerships to even consider this one. Stay Away.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

For 28 years we try our best to make sure every customer is completely satisfied we understand that we cannot be perfect and we apologize that you did not have a good experience we will carefully review our processes and systems Thank you for your input.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About City Cadillac Buick GMC

City offers the largest selection of new vehicles in Long Island City. From the popular Cadillac CTS and GMC Acadia to the Buick Verano and much more you won't find a better selection of new vehicles anywhere in the greater Queens or Brooklyn area than you will at City Cadillac Buick GMC.

We also offer a wide selection of used cars in Long Island City as well. Stop by and take any of our new or used vehicles for a test drive today!

Ready to buy? Get a price quote before visiting the dealership.

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