Mike Smith Buick GMC Inc. in Lockport including address, phone, dealer reviews, directions, a map, inventory and more

A member of the Cars.com family

6014 S Transit Rd
Lockport, NY 14094

Get Directions
Visit Dealer Website

Sales: 716-210-7523

Used Cars: 716-210-7457

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 8:00pm
Tue 7:00am – 8:00pm
Wed 7:00am – 4:30pm
Thu 7:00am – 4:30pm
Fri 7:30am – 4:30pm
Sat 8:00am – 4:00pm

Reviews of Mike Smith Buick GMC Inc.

Overall Rating:

4.7 (out of 5)

94% recommend this dealer

79 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Excellent service

Reviewed by Christine M Frappier from Amherst, NYJanuary 20, 2021

Linda Smith did an excellent job of getting my car maintained on time and of giving me copies of my receipts. She even partially filled out and gave me a copy of the cabin air filter rebate to mail in. She was also very pleasant and personable to work with.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hi Christine, and thank you for this great review! We're happy to hear that Linda took care of you! She is a great asset and we appreciate all that he does. Sincerely, The Mike Smith Buick GMC Team

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

very bad customer care. waste of time

Reviewed by danny from lockportSeptember 17, 2020

very bad customer service and not care bout customer at all. i been there friday @ 4:30 picked out the car i want and filled out paper on same day. the sale guy told me that its late the financial department was left. and the its bout 5pm. and they are close at 6pm. he told me he will give my paper work first in the morning next day (sat). and i was there bout 9:00am they just open, and he told me just wait bout 30mins its should be done with in an hour and let me know what do i will need. i been wait till 10:00am i have to go back to work. i talked to him i have go back to work pls call me at my cell or my work let me know wat is going on. he yes i will call u with in the max 45 mins. and 11:30am i havent heard any phone call, i go there 1 more time and talked to him. and he said its a sat not a lot banks open its take little longer. give him till 1:00pm either bad or good he will call me to let me know wat i should needed. and sat gone by. no one call me anything. not even my cell or my work. so pls dont go there u will waste ur time, very uncare bout customer and not promised at all. pls do not waste ur customer time if u dont want to sell a car. and u know wat , as the same day(sat) i try another dearler and they got a car that i want, same car as gmc, but not gmc dealer, in and out took the car home bout 3hours later. for that reason i know gmc dealer are not care bout their customer at all. at least call ur customer know as ur promised. thank you and lucky that i dont got the car from them, wat if after u bought and they dont care bout u any more, thats will be worse. pls dont go there, u dont want waste ur time, other dealers way better and took care their customer pretty well. bye bye gmc dealer. waste of time

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

We strive to provide a positive car buying experience for every person, and it appears that we did not fully achieve that during your visit. Customer service is a top priority for our dealership, and it's important that our guests feel at ease during the entire process. If you are open to giving us a chance to make things right, we invite you to contact us at your earliest convenience. Mike Smith Buick GMC team.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Waste of time

Reviewed by Jason W from BuffaloMay 08, 2020

I made it clear to them what I was looking to pay monthly along with the amount of down payment, and term of car loan I was looking for. I advised them I didn’t want to waste my time so if you could not do it then let me know. Sales guy tells me right away he thinks we can get that done. I hear from him the next day when he tells me that he has good news for me, only to be shut down. It was a higher payment, longer term, and they wanted a higher down payment. Wasted my time once again. Do not recommend this dealer! Went through all of it for nothing.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

Jason, we appreciate you taking the time to share your experience. The vehicle-buying experience should be an exciting one, and it appears that we managed to fall short of that with you. We would like to learn more about your visit, so please feel free to reach out at your convenience. We look forward to working with you on this soon. Mike Smith Buick GMC team.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

About Mike Smith Buick GMC Inc.

It is our goal here at our dealership to make sure that all of our customers are Completely Satisfied! Shop our New or Pre-Owned inventory pre-qual for your next vehicle or schedule your next service appointment with our experts technicians.

We invite you to visit us in person and see why your neighbors chose us to be their partner in their vehicle ownership. Is your life too hectic to take the time to visit us? No problem. Email us. Need to make an appointment for service? No problem. Email us. Want to personalize your vehicle for accessories? No problem. Email us. We'll work with you -at your convenience- to get what you need whe

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top