Chevrolet, GMC and Buick
New Car Dealership in Lake Katrine, NY
Overall Rating
4.1/5
Read dealer reviews
We at Romeo Chevrolet Buick GMC in Lake Katrine want to be your choice if you are looking for a new Chevrolet, GMC or Buick. We know you have plenty of choices if you want to buy a new Silverado 1500, Camaro, Acadia or Enclave.
And that’s why we will do what it takes to earn your business. And when you stop by our place for a test drive, remember to print out this handy resource guide with our address, hours, directions and a map.
Our certified mechanics know how to keep your new Chevrolet, GMC or Buick fine tuned and safe. So if you are in Lake Katrine or the surrounding area, check out Romeo Chevrolet Buick GMC!
Romeo Chevrolet Buick GMC Reviews
Overall Rating
4.1/5
54 out of 69 people recommended this dealer
Overall Facilities:
4.8/5
Terrible Service: Lied to, and Taken Advantage Of
Reviewed by upset-in-MA
in Belchertown
December 03, 2020
**TERRIBLE - AVOID AT ALL COSTS** Where do I start with this horrible experience? After finding a truck online that was attractive, I drove the 2.5 hours to Lake Katrine, NY to visit Romeo Chevy Buick GMC. They allowed me to test drive the vehicle alone; a positive given the current state of the pandemic. Once I returned to the dealership, the Sales Manager asked for a price I was comfortable with and I gave him one (~$2500 under MSRP). They said that they could not accommodate that, and I left. A different Sales Manager called me two days later and we ironed out a deal, and I submitted a $1000 deposit on the vehicle. We agreed that there would be maintenance performed on the truck and that some aftermarket accessories would be installed before delivery.
Cut to: the morning of delivery. The dealership calls to tell me that the truck is on the road, but that they did not perform all of the maintenance we had agreed to. Strike One. The GM gets on the phone and says that if I absolutely want this to be performed (it was part of the deal), he would reimburse me for the service. I asked for that to be in writing via email. The email never came.
Because the dealership is based in New York, and I would be registering the truck in Massachusetts, I scheduled a pre-purchase emissions inspection at a service station close to the RMV. Unfortunately, the truck does not pass the Massachusetts state emissions inspection. I bring this to the attention of the dealership, and they agree to "cut [me] a check for $800 if you take it to the RMV right now and get it registered". Again, I ask for that to be in writing via email. The email never came.
After refusing the delivery due to the emissions issue, I attempted to contact the Sales Agent and Sales Manager I was working with to work out a deal and close on the vehicle. Both were slow to respond and said that they were "attempting to work it out with the owner". After finally getting the Sales Manager on the phone, he informs me that the truck has SOLD... WITH MY AFTERMARKET ACCESSORIES ON IT. No notice, and apparently a deposit means NOTHING to this dealership.
But then I see that the truck had recently been re-posted for sale to Facebook no more than 2-hours from the time I called. After speaking to the Internet Manager, she confirms the truck is STILL AVAILABLE. Not sold, no new owner, still has my parts on it and they still have my deposit.
I don't know where they hired this team, or how they're taught to do business, but I would HIGHLY SUGGEST you shop elsewhere. Unless you're into being jerked around, lied to, and taken advantage of. In that case, Romeo Chevrolet Buick GMC is the place for you!
Romeo, Romeo, Where art thou? At Lake Katrine!!!!
Reviewed by bernlist1146@gmail.com
in Suffern
July 11, 2020
Shopping at a dealership that considers your needs in selecting a auto, instead of just making a sale . Then shop at Romeo GMC, Buick and Chevy!!! I have also used their service department and give it a 5 star rating, see Joe Sanford!!!
Great Experience with the professional sales team!
Reviewed by Newmyer and Oxford
in Rhinebeck, NY
December 22, 2013
We cannot say enough good things about our experience with Romeo Chevrolet! Our sales agent Randy Wilbur was friendly, knowledgeable and went above and beyond to help us close our deal on a 2014 Equinox. The Sales Manager and the Finance Team (George and Geoff) were expedient and made sure we were able to get the deal done in a timely manner. We would highly recommend anyone looking for a new or used car to visit this dealership first. We will never consider going anywhere other than Romeo Chevrolet when buying a vehicle. W. Newmyer and H. Oxford
