Romeo Chevrolet Buick GMC

I am thrilled to write a review about my experience at the Romeo Chevrolet Buick GMC dealership in Lake Katrine, NY. Without a doubt, it was the best experience I have ever had at a big name dealership. Without sharing any negative details about other dealerships, I was keeping a positive outlook that I would not have the same experience at Romeo’s as I have had at other places. I was glad to have kept a positive outlook because Romeo’s proved to be a wonderful experience from the beginning communication over text, to when I actually drove to the dealership (2 1/2 hours from where I live) and met the car sales representative. A few names I would like to highlight are Arianna, Ethan, Jon, and Nick. All fantastic employees in their designated department. Arianna, who works in Business Development Center/customer service was the first person I communicated with through text messages. She answered all my questions about the vehicle I was interested in and even sent some extra photos to me that she personally took. She went above and beyond to take an extra look at the interior and exterior and that honestly gave me peace of mind. Even after I was considering not taking the drive, she remained pleasant and didn’t consistently try to pressure me into coming. I finally made the choice to come in for a test drive and did not have a chance to thank her in person for her excellent customer service and her nice way of communicating simply through messaging! Ethan was the Sales representative that I was working with. I do not have enough good to say about him! He had a calm demeanor, was a good listener, relatable, honest, and confident but not pushy. He was very easy to communicate with and even was polite when I tried my hand at negotiating. He went above and beyond to make sure the exterior and interior of my vehicle were set for pick up day. He did more than I could have asked for and sadly didn’t see him on my actual pick up date. Nick was the salesman that finished with delivery and pick up day. He was also wonderful with good customer service! He did a final walk through of my vehicle and shared an app that I could download to see information about my vehicle including the option of starting it right from my phone. He was also polite in his interactions with me and my dad who I brought to both appointments. Jon from finance last but not least, made all the financial aspects and paperwork easy and so smooth. He was very clear in everything he asked for and explained things very well. I appreciated his humor as well and that was just a nice perk as I was signing paperwork and handing over my payment for my vehicle. I also want to point out the mechanics/detail department. I will never know any of your names, but you took off a stripe decal that I didn’t care to have and made my vehicle look beautiful for pick up day. Thank you to all who worked on it! You all deserve just as much credit :) All in all, everyone I encountered at Romeo’s dealership in Lake Katrine were friendly and polite. I highly recommend this dealership and will gladly drive the 2 1/2 hours again to do business with them in the future! If you’re sitting on the idea of a vehicle on their lot, take the time to visit…you won’t be disappointed! It took me 6 months, but I finally found exactly what I was looking for!

Bought a used vehicle sight unseen overall a very good experience. only issue is they only provided one key and I feel that was not right.

Andrew and Markos went above and beyond for me. They called to check on me when I had a wreck with my trade in on the same day as pick up. They still made sure I got a new car that is safer and more reliable. Thank you for doing what you do. Love my new car. Thank you Andrew and Markos for all you did for me.