Jim Murphy Buick GMC in Depew including address, phone, dealer reviews, directions, a map, inventory and more

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3000 Walden Ave
Depew, NY 14043

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 5:00pm
Tue 7:00am – 9:00pm
Wed 7:00am – 5:00pm
Thu 7:00am – 9:00pm
Fri 7:00am – 5:00pm
Sat 8:00am – 2:00pm

Reviews of Jim Murphy Buick GMC

Overall Rating:

4.2 (out of 5)

80% recommend this dealer

50 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Very Satisfied

Reviewed by Esther from Buffalo, NYJune 23, 2021

Arrived a couple mins early and they took me right in. Fast and efficient.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Murphy Buick GMC, Inc. and we hope to see you again soon!

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.8 (out of 5)

Poor follow through and detailing

Reviewed by Make me an offer from Lockport NYJune 07, 2021

We recently purchased a used vehicle from Jim Murphy. The car had some minor concerns we wanted addressed. The interior needed to be clean. Carpets were coated with salt ! There was little concern and was not done when we picked up the vehicle. I got the feeling they didn’t care and were unwilling to work with us on a better price for the car. Made us feel like take it or leave it. Not my idea of great customer service.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Hi, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (716) 393-8900 to discuss your concerns, as your satisfaction is of utmost importance to us. Take care!

Overall Facilities N/A

Customer Service 2

Buying Process 2

Quality of Repair 2

Maximum rating = 5

5.0 (out of 5)

Service

Reviewed by Stanley Scott from Buffalo,NYMay 17, 2021

Always great sevice. Been a customer over 14 years and have purchased vehicles from dealership since 1994

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hello, thank you for your kind words and this wonderful feedback! We hope to see you soon!

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

About Jim Murphy Buick GMC

We would like to thank you for considering us for the purchase of your next new or used car truck or SUV. It is our goal to provide you with an excellent purchase and ownership experience. Let us introduce you to our staff show you some of our special vehicle offers and take you through our complete line of new and used cars trucks and SUV's. We can help you find exactly what you are looking for. We know your time is valuable. We are sure you will find our site a fast and convenient way to research and find a vehicle that's right for you. If we can be of any assistance while visiting us online send us an email & we will promptly reply.

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