A member of the Cars.com family
A member of the Cars.com family
3000 Walden Ave
Depew, NY 14043
Sales Department
| Sun | Closed |
| Mon | 9:00am – 9:00pm |
| Tue | 9:00am – 9:00pm |
| Wed | 9:00am – 6:00pm |
| Thu | 9:00am – 9:00pm |
| Fri | 9:00am – 6:00pm |
| Sat | 9:00am – 5:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 5:00pm |
| Tue | 7:00am – 9:00pm |
| Wed | 7:00am – 5:00pm |
| Thu | 7:00am – 9:00pm |
| Fri | 7:00am – 5:00pm |
| Sat | 8:00am – 2:00pm |
Overall Rating:
4.2 (out of 5)
80% recommend this dealer
50 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Very Satisfied
Arrived a couple mins early and they took me right in. Fast and efficient.
Dealer Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Murphy Buick GMC, Inc. and we hope to see you again soon!
Maximum rating = 5
Poor follow through and detailing
We recently purchased a used vehicle from Jim Murphy. The car had some minor concerns we wanted addressed. The interior needed to be clean. Carpets were coated with salt ! There was little concern and was not done when we picked up the vehicle. I got the feeling they didn’t care and were unwilling to work with us on a better price for the car. Made us feel like take it or leave it. Not my idea of great customer service.
Dealer Response
Hi, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (716) 393-8900 to discuss your concerns, as your satisfaction is of utmost importance to us. Take care!
Maximum rating = 5
Service
Always great sevice. Been a customer over 14 years and have purchased vehicles from dealership since 1994
Dealer Response
Hello, thank you for your kind words and this wonderful feedback! We hope to see you soon!
Maximum rating = 5
We would like to thank you for considering us for the purchase of your next new or used car truck or SUV. It is our goal to provide you with an excellent purchase and ownership experience. Let us introduce you to our staff show you some of our special vehicle offers and take you through our complete line of new and used cars trucks and SUV's. We can help you find exactly what you are looking for. We know your time is valuable. We are sure you will find our site a fast and convenient way to research and find a vehicle that's right for you. If we can be of any assistance while visiting us online send us an email & we will promptly reply.
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