Royal Motor Company

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Dealer Reviews

Chevrolet and Buick New Car Dealership in Cortland, NY

Overall Rating

1/5

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Your satisfaction is at the top of our short-list of goals. This is why our Chevrolet, Subaru, Nissan and Buick dealership serves Central New York and carries new / used Chevrolet, Subaru, Nissan and Buick models.

What's more, our commitment to your satisfaction transcends the day you sign for your car loan or vehicle lease. Take our service center, for example. Known for consistent, do-it-right-the-first-time service, it's here for all of your routine maintenance and car repair needs.

What do you say, isn't it time you put yourself first?

If you answer yes, come to Royal Auto Group for all of your automotive needs!

Our certified mechanics know how to keep your new Chevrolet or Buick fine tuned and safe. So if you are in Cortland or the surrounding area, check out Royal Motor Company!

Royal Motor Company Reviews

Overall Rating

1/5

0 out of 4 people recommended this dealer

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1/5

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1/5

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4/5

Terrible service

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Reviewed by Kristina Sutfin
in Freeville Ny
June 16, 2016

Came here for a simple recall on the door chime took 45 minutes. I left drove 35 minutes home and realized I had no back up camera!!!! I brought it back Royal. They tried telling me it was a recall reminder it worked great before they did the recall. I drove back to Cortland and had wait another 45 minutes. Terrible service rude customer service. Never recommend them or come back!!!!

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All Hassle, No Razzle No Dazzle

Overall Rating:

1/5

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Reviewed by Unhappy in Cortland
in Cortland, NY
September 22, 2015

My wife and I went in to test drive some trucks. We were then pushed into buying a vehicle. We were supposed to have my wife's grandmother as a cosigner, but somehow it ended up only in her name and registered to me. We couldn't even use the warranty we paid extra for because the grandma would have to and we were no longer on speaking terms. Never again will I buy from Royal Pain in the Butt

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Not a good experience

Overall Rating:

1/5

Customer Service:

1/5

Buying Process:

N/A

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Overall Facilities:

4/5

Reviewed by Cortland Mom
in Cortland, NY
March 03, 2015

We had Cindy, a saleslady that was nice, but not helpful at all. She wouldn't give us any prices on any cars. We told her that we wanted to stay around $200-$250 car payment. She was trying to get us to lease a $300 new car. We wanted to buy a used SUV. She didn't listen to our needs and it was a bit rude at points telling us we couldn't afford anything and would have to up our payment. How would I know that we couldn't afford anything? She didn't let us look at any cars or give us any prices on them. Would not recommend to anyone. Went to McGuire in Ithaca and had a much nicer experience.

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Pictures of Royal Motor Company

Picture of Royal Motor Company in Cortland

Dealership Contact Information

Royal Motor Company 3838 State Route 281
Cortland, NY 13045

Sales: 607-218-3440
Used Cars: 607-218-3420

Sales Department Hours

	Sun	Mon	Tue	Wed	Thu	Fri	Sat
Open	Closed	8:00am	8:00am	8:00am	8:00am	8:00am	8:00am
Close	Closed	8:00pm	8:00pm	8:00pm	8:00pm	6:00pm	5:00pm

Service Department Hours

	Sun	Mon	Tue	Wed	Thu	Fri	Sat
Open	Closed	8:00am	8:00am	8:00am	8:00am	8:00am	8:00am
Close	Closed	5:00pm	5:00pm	5:00pm	5:00pm	5:00pm	12:00pm

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