606 Bedford Rd
Bedford Hills, NY 10507

Get Directions
Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 8:00am – 1:00pm

Reviews of Vail Buick GMC

Overall Rating:

3 (out of 5)

88% recommend this dealer

169 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Great overall experience.

Reviewed by Michael Cunzio from Thornwood,NYFebruary 10, 2025

Great overall experience. They are always responsive when I need to set up a service for my Enclave. They also have a great inventory of cars.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Thank you for sharing your great experience with us! If you ever need anything else, feel free to reach out—we’re here to help!

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Service team lies.

Reviewed by ADNovember 09, 2024

Service team lies. Our previous vehicle had a flat tire and had to go back several times for them to fix and they were never able to and were trying to force us to buy a tire. It’s been a saga to say the least. Now, we have a new truck and had nail in tire less than a week ago and they claimed they fixed only to see psi diminishing daily given their temporary fix. We also have tire insurance. It’s a rotten scheme and they should be and will be reported.

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

We apologize, but we are unable to locate you in our systems. Please contact us at your earliest convenience so that we can discuss this matter further. Thank you.

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Above excellent.

Reviewed by Ethaniel JonesAugust 23, 2024

Above excellent. I went to three Toyota dealerships yesterday and was given the run around and was lied to. I came to this Buick dealership and they took very good care of me. Left with a brand new 2025 Buick Encore which is the color I wanted and the model I wanted. I am more than pleased with my experience, and have already recommended someone to that dealership. Shout out to the Vail Buick team, you guys definitely have a returning customer in me. Thank you Carl, for your superb service. It made a bad day into a great day. I absolutely love and adore my car, thank you again for such a wonderful experience! 10/10 highly recommend. These guys are the best of the best!

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Thank you so much for sharing your experience! We're thrilled to hear that Carl and our team were able to turn your day around and help you find the perfect 2025 Buick Encore. It's fantastic to know that you left more than pleased and are already recommending us to others. Your kind words and 10/10 recommendation mean the world to us. We look forward to welcoming you back as a returning customer, and we're delighted that you love your new car!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Vail Buick GMC

The Vail family has been in the automotive business for over 90 years and four generations. The Vail family has been dedicated to providing a friendly and pleasant atmosphere for your automotive experience.

We would like to thank you for considering us for the purchase of your next new or pre-owned vehicle. It is our goal to provide you with an excellent purchase and ownership experience. Feel free to contct us and let us help you find the vehicle that suits your needs and your budget.

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top