Vail Buick, GMC in Bedford Hills including address, phone, dealer reviews, directions, a map, inventory and more

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606 Bedford Rd
Bedford Hills, NY 10507

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 8:00am – 1:00pm

Reviews of Vail Buick, GMC

Overall Rating:

4.6 (out of 5)

91% recommend this dealer

160 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Always great service

Reviewed by Fisher, Jared L from Orangetown, NYJanuary 05, 2022

Always great service at Vail Buick/GMC. Friendly and thoughtful people.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

One of the worst service departments at a dealership!...

Reviewed by A Very Disappointed Customer November 25, 2021

One of the worst service departments at a dealership! They will never update the owner of the vehicle on whether or not your car is being looked at. They take a week to "diagnose" any problem with the vehicle. I had to call the service department myself everyday and diagnose my own vehicle! What a joke! They scratched and marked up my interior to a point where I can't even fix it without replacing panels. Their main tech Dale DeMarco should change his name to Snail DeMarco for the poor performance he puts out. A small town mechanic can run laps around these guys! Never, I repeat, NEVER take your car for service here!

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

4.8 (out of 5)

Irving Zaks at Vail Buick was very responsive to my...

Reviewed by pjtothJune 01, 2021

Irving Zaks at Vail Buick was very responsive to my emails and calls. Process was smooth and quick. Set up test drive appointment via email. Received a good price and financing (without haggling) to purchase a new Enclave.

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

About Vail Buick, GMC

The Vail family has been in the automotive business for over 90 years and four generations. The Vail family has been dedicated to providing a friendly and pleasant atmosphere for your automotive experience.

We would like to thank you for considering us for the purchase of your next new or pre-owned vehicle. It is our goal to provide you with an excellent purchase and ownership experience. Feel free to contct us and let us help you find the vehicle that suits your needs and your budget.

Ready to buy? Get a price quote before visiting the dealership.

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