Mangino Buick GMC

Fabulous detailed video, professional, courteous, family atmosphere, honest.

I Recently purchased a 2017 GMC Sierra Denali from Mangino GMC. Initially I thought this was a great place to buy a vehicle and being a franchise dealership I thought I would get great service. I was wrong. My sales person was Al when I started negotiating price he brought in the sales manager Larry who ultimately closed the deal but after the deal was done and I had taken delivery was not helpful at all with any issues I brought or his attention and basically acted like I was a bother to him. The steering wheel and console cover were worn so I had him order new ones for me to install on my own. He ordered the wrong ones. I purchased the truck on 7/11 and on 7/27 the loan was still not paid off on my trade and the bank took another payment from my account(I was told one of the girls in the office was on vacation). The air filter was literally rusty (A NYS Inspection item) and the transmission bangs in and out of gear it is now 9/6/22 and they still will not schedule an appointment to have these issues rectified. Every time I call to contact the sales manager Larry we talk on the phone he acts like he will take care of it and I get no call back in return. Very poor customer service and follow up after the sale. I would not purchase another vehicle from Mangino GMC. From the outside looking in it’s like the inmates are running the asylum and nobody is managing these people. Very disappointing. I’ll be contacting GM customer care to voice my concerns.

I do not recommend this dealership what so ever!! I bought a 2017 Mitsubishi Outlander Sport NOT even a year ago there and the day I brought it home it sounded like the entire underneath of the car was going to fall off!! I brought it back 3 times they said it was the “heat shield” and supposedly fixed it!! If they fixed it why is it still doing it!! Their reply to me after the 3rd time bringing it back was “don’t drive that way home” (I have to drive up Wilton mountain) to get home which is a steep mountain. Regardless why should I have to take a “different” way home because your mechanics can’t fix my car the right way!! The car only has 54,000 miles on it and just last Friday my transmission light came on!! Horrible dealership I will never recommend anyone to go there nor will I EVER be back!!!