Bidleman Chevrolet Buick GMC in Albion including address, phone, dealer reviews, directions, a map, inventory and more

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4048 Oak Orchard Rd
Albion, NY 14411

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Sales: 585-774-0415

Used Cars: 585-774-0414

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 8:00am – 5:00pm
Tue 8:00am – 5:00pm
Wed 8:00am – 5:00pm
Thu 8:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat 8:00am – 5:00pm

Reviews of Bidleman Chevrolet Buick GMC

Overall Rating:

4.5 (out of 5)

91% recommend this dealer

54 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Very disappointed

Reviewed by JT from Albion, NYApril 29, 2021

Drove from Rochester to look at a truck that came in allegedly today. Got a trade offer on my vehicle which I was happy with and then they presented a print off with the vehicle I was interested in purchasing and what the monthly payments would be after trade was paid off. Due to covid, we stood up and did a fist bump agreement after I said yes to purchasing this truck at the price they presented to me. The salesman said congratulations, let me go run a credit check and we’ll get the paperwork going. Fast forward 5 minutes, he comes back to the table and says “We had the wrong numbers, this is the current number on the truck you’re looking to buy”. Monthly payments increased roughly $120. I have family members in the car industry as well as sales. If you present a number and agree to terms, you honor that number whether it is a mistake or not. I did not agree to the new number and terms and kindly walked out and left. Drove maybe 5 minutes down the road not happy with how I was treated and turned around and walked back. I asked the salesman to speak with the Finance Manager and was told he left for the day in the 5 minutes I was gone. I spoke with the general manager who says yeah it was a mistake, we’re not going to budge though. We’ll take a couple hundred off list price if it’ll make you happy. Mind you, this is the second trip from Rochester ready to purchase a vehicle. Was not at all impressed with how I was treated. If it was your mistake, then own it and make it right for the customer. Needless to say, I did not cave into their mistake and walked out of the door very disappointed. They want to chalk it off as they’re a destination dealership and the mark up isn’t that high. Again, I have family in the car industry and know that to be false. Would not recommend purchasing a vehicle (especially being a used car dealership) if this is how they treat their cliental. Very disappointed. Hand shakes and agreeing to terms don’t mean anything these days.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

We appreciate you bringing this matter to our attention; Josh. Thank you for reaching out. We will be in touch.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

4.7 (out of 5)

Good Experience

Reviewed by Tom from Hornell, NYApril 08, 2021

People were responsive to my inquiries and made my deal happen within 3 hours of arrival. They were friendly and gave me a fair deal on my trade. I would recommend giving them a shot if you are in the market.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

We appreciate you sharing your feedback, Tom. Thank you for your recommendation and for making the trip up to see us.

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Buick Enclave

Reviewed by Jack Kenney from Albion NYMarch 31, 2021

My car buying experience was very comfortable. Jen Waters was great to work with, probably one of the best sales persons I ever had buying a car. The finance crew were very knowledgeable and

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Thanks so much, Jack! We appreciate hearing about your great experience with Jen. We agree that she is a delight to work with. Enjoy the Buick and thanks again for choosing Bidleman Chevy Buick GMC.

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

About Bidleman Chevrolet Buick GMC

If the big dealership hustle and bustle isn't your thing consider Bidleman Chevrolet Buick GMC in Albion NY. Our customers appreciate our straightforward and genuine way of doing business. We have an ever-changing selection of new & used inventory and offer outstanding vehicle service all within a comfortable setting. Genuine People Real Prices.

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