Royal Buick GMC in Sussex including address, phone, dealer reviews, directions, a map, inventory and more

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355 State Route 23 North
Sussex, NJ 07461

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 1:00pm

Reviews of Royal Buick GMC

Overall Rating:

4.8 (out of 5)

97% recommend this dealer

184 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Chevy Trax Scheduled maintenance

Reviewed by MTC from Sussex, NJSeptember 07, 2021

Scheduled maintenance handled efficiently and expeditiously. Complete report on vehicle systems and their conditions provided. Flexible scheduling for vehicle. Comfortable waiting area. Very satisfied with Royal.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Best, Engle Oostdyk - GM

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

Great Service

Reviewed by Mark from Warwick NYSeptember 02, 2021

Great as always, appointment process easy, they were on time, parts were there, time needed was correct for repair, I waited and they called when completed, they made it ez

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Best, Engle Oostdyk - GM

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

Best buying experience ever!

Reviewed by Kevin from Wanaque, NJAugust 16, 2021

This was one of the most pleasurable buying experiences with a vehicle ever! Ben was so friendly and knowledgeable and made our purchase so easy and stress free!! When your in the market for a new vehicle you have to go to Royal Buick GMC, they won’t disappoint!

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, Engle Oostdyk - GM

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

About Royal Buick GMC

At Royal Buick GMC we have established policies and procedures for each department that focus on bringing an exceptional experience to every customer that enters our dealership. We use processes that insure our customers are greeted and assisted promptly and courteously; get assistance and help accurately and thoroughly; disclose all costs openly and honestly; deliver the product or service precisely and with excellence; follow up to insure complete satisfaction. Royal Buick GMC survives and thrives on repeat and referral business. We don't just want to sell you a vehicle but also want to service your vehicles. We don't just want to sell

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