F.C. Kerbeck & Sons

I was shopping for a Bentley for my mom and fount a “demo” 2021 GTC in Dragon Red. I inquired and started communicating with Dane Stanton from the Kerbeck store in New Jersey. After some discussion, to which Dane was prompt to reply and even called a couple of times in order to lock down the deal. Dane inspected the car for me and told me it was in “pristine” condition just as new. I asked about shipping and was told it could be shipped within a few days. I wired the full amount of $293,000 to the dealership. Once that was done and the first set of papers were signed, things went silent. After some messages, I finally found out the car was not shipped as discussed so now 7-10 days were wasted. Dane sent apology texts saying how bad he felt, which was pure lies. Well, the car finally arrived and I notice there is an 8” curb rash on the passenger front wheel. I immediately try to get a hold of Dane to silence. I sent pictures showing the damage was there, noted by the shipper and acknowledged by the dealership. Of course, this was never relayed to me. Dane finally responded with “…spoke to my branch manager and he says you purchased a pre-owned car…”. So there you have it. $293k for a car in “new” condition yet it has a damaged wheel. It is one thing if this were a $200 wheel, but these aren’t cheap. I can assure you, had I known about this, it would have been resolved prior to purchase or the deal would not have happened. I am certain Dane knows the same, which is why he flat out lied about the condition. Had I known this dealership had issues and a potential to lie, I would have flown out to see it for myself. I can assure you the flight would have been cheaper than replacing this wheel. Never again will I buy anything from any Kerbeck dealer knowing they have Branch Managers and dishonest salesman like Dane Stanton

Service dept. scratched my door panel while doing repairs gave car back not saying anything. Now I have to take more time off work to get fixed,guy is only there Thur. Mornings. Like your time does not matter to them. Thought Cadillac dealership was suppose to be upper echelon.

I have bought multiple vehicles from Kerbeck over the past 20 years. There salesmen are courteous, well mannered, very knowledgeable to always answered all my questions. The showroom is amazing, the service department has skilled certified mechanics who take pride in your car like it was their own. My salesman always help me with ordering my vehicle with the best options for my price range. I highly recommend this dealership.