Burns Buick GMC

Amazing people to deal with. Professional, friendly and caring on your needs

Made an appointment and drove 4 hours one way down to NJ to look at used Corvette. Arrived an hour late only to learn the car was SOLD out from under me. I am beyond upset. I made the appointment on one phone but was traveling to NJ with another. Arrived at the dealership and learned it was sold...after a 4.5 hour ride to get there. They claimed they tried to call me. When I got home and consulted my other phone, I saw that they had texted me @ 11:30.... only it was only an HOUR before I was due to arrive. (I had been on the road for 3 hours by then). I made an appointment per their COVID rules . They KNEW I was coming long distance to see the vehicle and they chose sell it out from under me while I was in transit. I spent 10 hours round trip to see this car for nothing. I sincerely urge anyone to think twice about doing business with Burns. Inconveniencing me meant NOTHING to them as long as they made a buck off someone else. Customer care is a non-concern. Run...don't walk...from this dealership!

Even with all the remodeling going on in the service area, the staff was handling customers in an outstanding manner. I like Burns because everyone puts out 150% to make us feel special from the warm welcome to receiving our vehicle back with the plastic covers protecting our seats and paper floor mats. That extra touch that says we care!