Straub Motors in Keyport including address, phone, dealer reviews, directions, a map, inventory and more

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400 NJ-35
Keyport, NJ 07735

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Reviews of Straub Motors

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.6 (out of 5)

34 out of 38 people said they would recommend this dealer

1 (out of 5)

Worst customer service I have ever received

Reviewed by Stephen Lyons in Union Beach, NJOctober 29, 2019

This location should not even get a one star, unfortunately you have to click one store. I recently opened up a landscaping business and purchased a truck with a snow plow. My poor customer service experience started after I took the car off the lot. I have probably purchased seven cars in the last 13 years and this was the only vehicle that I drove off the lot that didn't have a full tank of gas. It was a quarter tank filled. I didn't say anything let it just go. Next, I had to go to the dealership lot to drop off the title not realizing that the title was the old title that had the lienholder on it. I had a wedding that weekend and I was told that they would reach out to Acura to get it squared away. All the sudden a couple days later I start getting phone calls and messages asking where is the title. Yes I should've followed up but if you say you're going to do something do it or don't commit to it. The worst part of this whole buying experience was when I picked up the registration to see that it was registered personal not commercial. I have never owned a business before or registered on track through the business but I purchased the snow plow with the truck plus they knew I was using it for my work. This costly mistake has now jeopardized my snow plowing ability as I can not get commercial insurance due to the vehicle not being registered in the business name. The only way to fix this is to re-finance the vehicle and pay all the taxes and fees that I already paid again. Bob the used car sales manager is a joke. Brags about his time with the company and can't even make a recommendation to register a vehicle commercial. Unfortunately the dealer doesn't take ownership the bank doesn't take ownership and now I'm out of work in the winter. Thank you Straub motors for the most terrible customer experience I have ever received.

Customer Service 1

Buying Process 1

Quality of Repair N/A

Overall Facilities N/A

Maximum rating = 5

1 (out of 5)

Horrific Service Department

Reviewed by Firefighter in Holmdel, NJJanuary 24, 2018

Horrible service dept. Car was there for 3 weeks and they didn't even look at it. Gave us every excuse in the book. Finally had it towed to another dealership. Tow truck driver told us it was the third vehicle he has towed from them for the same reason! Absolutely awful.

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Overall Facilities N/A

Maximum rating = 5

5 (out of 5)

Great Dealership

Reviewed by Nick F. in Monroe Township, NJOctober 12, 2017

No pressure sales, no nonsense come on. They are customer oriented giving the customer what he/she wants, not trying to dump something laying around. I have found them very truthful and honest for almost 20 years. That's why I keep leasing my Buicks from them. The other reason is the number 1 service department. They all do a great job. Definitely will be back again when this lease is up.

Customer Service 5

Buying Process 5

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

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