Michael Hohl GM Superstore in Carson City including address, phone, dealer reviews, directions, a map, inventory and more

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3700 S Carson St
Carson City, NV 89701

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Hours Toggle

Sales Department

Sun 10:00am – 6:00pm
Mon 8:30am – 8:00pm
Tue 8:30pm – 8:00pm
Wed 8:30am – 8:00pm
Thu 8:30am – 8:00pm
Fri 8:30am – 8:00pm
Sat 8:30am – 7:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Michael Hohl GM Superstore

Overall Rating:

4.9 (out of 5)

99% recommend this dealer

164 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

4.0 (out of 5)

j5c4smith

Reviewed by James C. Smith from Indian Wells, CAJuly 01, 2022

We took our 2018 Buick in for and oil change. We were told that it was time for the 45000 mile service and that it would cost about $1500. We agreed and asked if that would include a full car wash as it does at our local dealor. Yes, they replied. When we returned 4 hours later to pickup the car, it was still dirty from our 600 mile road trip. This may seem like a small issue but it was not since we were left with no car for 4 hours with nothing to do but wander around town to kill time. They offered that they could was it the next day but we would have to leave it again for at least 2 hours to be washed.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Thank you for visiting. We want the most for our customers, and I am concerned to see that the team did not wash your vehicle. We aim for clear communication and excellent follow thorugh, and I apoligize for letting you down. We'd like to reach out and we'll look for your contact information, but in the meantime, you may reach me directly. Paula Paulidis - Customer Relationship Manager - 775-883-5777 ext 2618

Overall Facilities N/A

Customer Service 4

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Avoid like COVID

Reviewed by LG from Nevada, NVFebruary 22, 2022

Very disappointing car buying experience. Their website gives the impression that they are selling new vehicles at MSRP, since there is no indication of a "market adjustment " as some other dealerships are doing. However, after we had already determined the price we were paying, they proceeded to jack the price up, citing "market price". They jerked us around for 4 hours, at least 2 that were totally unnecessary since we knew what vehicle we wanted and we had our own financing. They tried to wrap the sales tax credit into my trade, therefore cheating me out of $2k. Fortunately, I have seen that trick and made them fix it. Ridiculous amount of back and forth, because of their unethical and unprofessional practices. Made us fill out a credit application and assured us it was only a soft pull. Nope, Michael Hohl ran a hard credit inquiry as well as the credit union we were already approved through. Came back with a "rate sheet" saying we had to pay a higher rate than we were approved for, nice try but no. Not paying you a %. Undervalued my trade because they think its a base model, when in fact its 2LT, now they're selling it for $10,000 over what they paid for it. These people are straight up crooked used/new car salesman. They took our new car in the back to "detail" it, and did nothing. The windows inside and out were filthy from transport, layers of black dirt. The topper to the whole experience was the sales guy with an obvious new tattoo, removing his tattoo sleeve on the sales floor and proceed to lather up the tattoo with lotion, still on the front lobby sales floor. Classy place.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

This feedback is very disappointing to receive. It is our goal to deliver a seamless and straightforward purchase experience, and it is concerning that this was not better reflected in your time working with us. We want the most for our guests, and I assure you that we do not run our business to take advantage of or overcharge them. I understand that we have lost your support, and I would appreciate the chance to speak with you so to see what more I can do to help make things right. I will search for your contact information, but in the meantime, please don't hesitate to give me a call directly. Thank you, Tisha Schaible - General Sales Manager - 775-883-5777 x2602

Overall Facilities 2

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

3.0 (out of 5)

30K maintenance service

Reviewed by Dennis from Carson City NVAugust 29, 2021

Our Colorado diesel truck went in for a 30K maintenance. When we picked it up, and paid our high bill, I had to reset my onboard computer with difficulty. Discovered DEF not topped off, and questioned if tires had been rotated...they definitely hadn't been topped off. This makes me question what else was neglected. After paying $2200 for this service, I should not have to be questioning the service.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Dennis - This review is very concerning to read. It is our goal to deliver knowledgeable and professional service, and I apologize for any mistakes made on our end. I would appreciate the chance to speak with you to see that this feedback has been properly addressed. I will search for your contact information, but in the meantime, please don't hesitate to reach out. Thank you, Terry - I’m sorry to see that you were not satisfied with your experience. If you'd like to share anything further about your visit, feel free to reach out to me directly so that I can address your concerns. Thank you, Dennis Burrell - Service Manager - 703-647-1207

Overall Facilities 4

Customer Service 4

Buying Process 4

Quality of Repair 3

Maximum rating = 5

About Michael Hohl GM Superstore

We are a family owned and operated business. We have been an BBB accredited operation since 1985. Michael Hohl Motor Company is the recipient of the 2011 Buick and GMC Mark of Excellence. This is a 3rd Generation run dealership in the Greater Reno Area. Come in and find all four American made GM product lines.

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