Taylor Grubaugh Chevrolet Buick GMC in West Plains including address, phone, dealer reviews, directions, a map, inventory and more

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1634 Porter Wagoner Blvd
West Plains, MO 65775

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Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 5:00pm
Tue 8:00am – 5:00pm
Wed 8:00am – 5:00pm
Thu 8:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat 8:00am – 5:00pm

Service Department

Sun Closed
Mon 8:00am – 5:00pm
Tue 8:00am – 5:00pm
Wed 8:00am – 5:00pm
Thu 8:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat Closed

Reviews of Taylor Grubaugh Chevrolet Buick GMC

Overall Rating:

3.7 (out of 5)

67% recommend this dealer

6 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.3 (out of 5)

Beware

Reviewed by GM Owner from Pottersville, MOMay 02, 2019

This review is strictly for service department. I will say be very cautious dealing with the service department. Unnecessary repairs, not honoring special warranties, etc. First incident, Brad Guffey diagnosed several issues with evap system and wanted to replace several items, one of which I had previously replaced (that turned out to be fine). Total cost $1445. Took vehicle to an independent garage and replaced one vent valve. Total cost $400. Second incident, called about brake failure in 2015 GMC Sierra, which GM has a special warranty to fix up to 72,000 miles. Brad Guffey did not acknowledge the special warranty even existed. Called Chevy service department in Willow Springs and they were more than helpful. Even going over the special warranty allowed for this make and model of vehicle. I have conducted business with Brad Guffey for around eight years (sales and service). I will not be back.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 2

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Horrible Service Department

Reviewed by Vince Mad as xxxx from Alton, MOOctober 02, 2018

Absolutely Horrible Service Department - Took my 2009 Silverado 2500 HD in for a broken exhaust bolt (common problem) should have been a simple repair but these knuckleheads didn't use the specialty tool and drilled into the water passage and had to replace the head and of course this took 2+ weeks. Monday 1 week later took it back because it is going through anti-freeze like cool aid and you can smell it coming out the exhaust and they said they couldn't get to it until Thursday. BEWARE THERE IS A GOOD REASON THEY ARE THE SMALLEST DEALERSHIP IN WEST PLAINS!!!

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Oil Change/service

Reviewed by Dannyl from West PlainsMarch 08, 2017

Always a pleasure to visit with the sales team when I'm having my truck serviced. The Service department is always polite and they get the job done quickly. "|"

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

About Taylor Grubaugh Chevrolet Buick GMC

At Brad Guffey Motors Inc. we offer a great selection of new and used Chevrolet Buick and GMC vehicles to choose from. Our customers have high expectations for quality and professionalism and at Brad Guffey we offer nothing less.

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