Chevrolet, GMC and Buick
New Car Dealership in West Plains, MO
Overall Rating
3.7/5
Read dealer reviews
At Brad Guffey Motors, Inc., we offer a great selection of new and used Chevrolet, Buick and GMC vehicles to choose from. Our customers have high expectations for quality and professionalism and at Brad Guffey, we offer nothing less.
If you're looking for service for your new Chevrolet or GMC, Taylor Grubaugh Chevrolet Buick GMC's trained mechanics can help keep your new car running like new. So give them a call!
Taylor Grubaugh Chevrolet Buick GMC Reviews
Overall Rating
3.7/5
4 out of 6 people recommended this dealer
Beware
Reviewed by GM Owner
in Pottersville, MO
May 02, 2019
This review is strictly for service department. I will say be very cautious dealing with the service department. Unnecessary repairs, not honoring special warranties, etc.
First incident, Brad Guffey diagnosed several issues with evap system and wanted to replace several items, one of which I had previously replaced (that turned out to be fine). Total cost $1445. Took vehicle to an independent garage and replaced one vent valve. Total cost $400.
Second incident, called about brake failure in 2015 GMC Sierra, which GM has a special warranty to fix up to 72,000 miles. Brad Guffey did not acknowledge the special warranty even existed. Called Chevy service department in Willow Springs and they were more than helpful. Even going over the special warranty allowed for this make and model of vehicle.
I have conducted business with Brad Guffey for around eight years (sales and service). I will not be back.
Horrible Service Department
Reviewed by Vince Mad as xxxx
in Alton, MO
October 02, 2018
Absolutely Horrible Service Department - Took my 2009 Silverado 2500 HD in for a broken exhaust bolt (common problem) should have been a simple repair but these knuckleheads didn't use the specialty tool and drilled into the water passage and had to replace the head and of course this took 2+ weeks. Monday 1 week later took it back because it is going through anti-freeze like cool aid and you can smell it coming out the exhaust and they said they couldn't get to it until Thursday. BEWARE THERE IS A GOOD REASON THEY ARE THE SMALLEST DEALERSHIP IN WEST PLAINS!!!
Oil Change/service
Reviewed by Dannyl
in West Plains
March 08, 2017
Always a pleasure to visit with the sales team when I'm having my truck serviced. The Service department is always polite and they get the job done quickly. "|"
