Taylor Grubaugh Chevrolet Buick GMC

This review is strictly for service department. I will say be very cautious dealing with the service department. Unnecessary repairs, not honoring special warranties, etc. First incident, Brad Guffey diagnosed several issues with evap system and wanted to replace several items, one of which I had previously replaced (that turned out to be fine). Total cost $1445. Took vehicle to an independent garage and replaced one vent valve. Total cost $400. Second incident, called about brake failure in 2015 GMC Sierra, which GM has a special warranty to fix up to 72,000 miles. Brad Guffey did not acknowledge the special warranty even existed. Called Chevy service department in Willow Springs and they were more than helpful. Even going over the special warranty allowed for this make and model of vehicle. I have conducted business with Brad Guffey for around eight years (sales and service). I will not be back.

Absolutely Horrible Service Department - Took my 2009 Silverado 2500 HD in for a broken exhaust bolt (common problem) should have been a simple repair but these knuckleheads didn't use the specialty tool and drilled into the water passage and had to replace the head and of course this took 2+ weeks. Monday 1 week later took it back because it is going through anti-freeze like cool aid and you can smell it coming out the exhaust and they said they couldn't get to it until Thursday. BEWARE THERE IS A GOOD REASON THEY ARE THE SMALLEST DEALERSHIP IN WEST PLAINS!!!

Always a pleasure to visit with the sales team when I'm having my truck serviced. The Service department is always polite and they get the job done quickly. "|"