Behlmann Buick GMC in Troy including address, phone, dealer reviews, directions, a map, inventory and more

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142 Frenchman Bluff Rd
Troy, MO 63379

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Sales: 888-751-1184

Used Cars: 888-255-9834

Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 7:30pm
Tue 8:00am – 6:00pm
Wed 8:00am – 7:30pm
Thu 8:00am – 6:00pm
Fri 8:00am – 7:30pm
Sat 8:00am – 4:30pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 7:30am – 4:00pm

Reviews of Behlmann Buick GMC

Overall Rating:

4.8 (out of 5)

97% recommend this dealer

191 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

3.0 (out of 5)

Salesman Eric Weber got bent out of shape when I asked if...

Reviewed by catmech_99November 07, 2021

Salesman Eric Weber got bent out of shape when I asked if there was any wiggle room in the price. He said he would take it to the auction and take his losses before He would come down. Good luck at the auction !! We went just down the road to Jim Trenary and made an even better deal !!

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, The Behlmann Buick GMC Cadillac Team

Overall Experience 3

Customer Service N/A

Quality of Repair N/A

Friendliness 3

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

After initially not hearing back after submitting an...

Reviewed by MattNovember 30, 2020

After initially not hearing back after submitting an online request Doug took over and was amazing. Handled just about everything over the phone and was very responsive throughout the day. They even granted our request of social distancing and handling all paperwork outside. Even though it was chilly and rainy, they got it all done. Very much appreciated during these times. Couldn’t have asked for a better experience.

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Poor Customer Service

Reviewed by n/a from Troy, MOAugust 09, 2020

Drove over an hour and a half for a scheduled appointment to view a car just to find out it was being sold when we showed up for our scheduled time. We never received a call from the sales person and we basically got a slap in the face when we showed up. Very displeased with how we were treated and the lack of care. After complaining and over 6 calls I finally received a call from someone apologizing, but at that point an apology doesn't change the nature of what was done. When you speak to someone be aware this could happen to you as well. They don't care.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us so we can address and remedy your concerns. Sincerely, The Behlmann Buick GMC Cadillac Team

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Behlmann Buick GMC

Behlmann Buick GMC Cadillac in Troy Missouri is ready to be the top choice for new and pre-owned sales parts service and collision repair for people all across Lincoln County St. Charles County and surrounding areas. Formerly Marquitz Motors Behlmann Buick GMC Cadillac is owned by long-time GM dealer Dan Behlmann and his partner Doug Kohnen.

Behlmann Buick GMC Cadillac features a brand new state-of-the-art showroom an exceptional staff and an award-winning service department. Always known for outstanding customer service Behlmann will do all we can every step of the way to keep every customer completely satisfied.

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