A member of the Cars.com family
A member of the Cars.com family
142 Frenchman Bluff Rd
Troy, MO 63379
Sales: 888-751-1184
Used Cars: 888-255-9834
Sales Department
| Sun | Closed |
| Mon | 8:00am – 7:30pm |
| Tue | 8:00am – 6:00pm |
| Wed | 8:00am – 7:30pm |
| Thu | 8:00am – 6:00pm |
| Fri | 8:00am – 7:30pm |
| Sat | 8:00am – 4:30pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 6:00pm |
| Tue | 7:30am – 6:00pm |
| Wed | 7:30am – 6:00pm |
| Thu | 7:30am – 6:00pm |
| Fri | 7:30am – 6:00pm |
| Sat | 7:30am – 4:00pm |
Overall Rating:
4.8 (out of 5)
97% recommend this dealer
191 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Salesman Eric Weber got bent out of shape when I asked if...
Salesman Eric Weber got bent out of shape when I asked if there was any wiggle room in the price. He said he would take it to the auction and take his losses before He would come down. Good luck at the auction !! We went just down the road to Jim Trenary and made an even better deal !!
Dealer Response
We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, The Behlmann Buick GMC Cadillac Team
Maximum rating = 5
After initially not hearing back after submitting an...
After initially not hearing back after submitting an online request Doug took over and was amazing. Handled just about everything over the phone and was very responsive throughout the day. They even granted our request of social distancing and handling all paperwork outside. Even though it was chilly and rainy, they got it all done. Very much appreciated during these times. Couldn’t have asked for a better experience.
Maximum rating = 5
Poor Customer Service
Drove over an hour and a half for a scheduled appointment to view a car just to find out it was being sold when we showed up for our scheduled time. We never received a call from the sales person and we basically got a slap in the face when we showed up. Very displeased with how we were treated and the lack of care. After complaining and over 6 calls I finally received a call from someone apologizing, but at that point an apology doesn't change the nature of what was done. When you speak to someone be aware this could happen to you as well. They don't care.
Dealer Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us so we can address and remedy your concerns. Sincerely, The Behlmann Buick GMC Cadillac Team
Maximum rating = 5
Behlmann Buick GMC Cadillac in Troy Missouri is ready to be the top choice for new and pre-owned sales parts service and collision repair for people all across Lincoln County St. Charles County and surrounding areas. Formerly Marquitz Motors Behlmann Buick GMC Cadillac is owned by long-time GM dealer Dan Behlmann and his partner Doug Kohnen.
Behlmann Buick GMC Cadillac features a brand new state-of-the-art showroom an exceptional staff and an award-winning service department. Always known for outstanding customer service Behlmann will do all we can every step of the way to keep every customer completely satisfied.
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