Dave Cross Motors

I enjoy doing business with Dave Cross. Matt is so nice and very helpful.

This place is dishonest and incompetent. My wife bought a used vehicle there and she was told it was mechanically sound and they went through the entire vehicle. Check engine light came on two days later after purchase. She took it in several times only to be given the run-around and some band-aid fixes. The problems worsened and after her Dave Cross warranty had just expired, they miraculously diagnosed the problem of being a bad timing chain. Because they were such sheisters to her (they also lied telling her she needed a new window motor when another place said it just needed to be lubed and that fixed it), she decided to go to another shop who confirmed the timing chain was bad. She paid almost 2000 bucks for a new timing chain and the mechanic said it was no way a new problem and Dave Cross should have covered it. She continued hearing strange noises from the vehicle and so brought it to Mcarthy Chevrolet in Lee's Summit who informed her the vehicle has had a Service Bulletin that just expired. Bad piston rings and GM would have covered that 100%!!! Dave Cross failed to inform her of this and make it right. The bad piston rings caused excessive oil consumption which led to the timing chain going bad...of course before she bought it. Went back to Dave Cross and spoke (for the third time) with Mr. Doug Reeser who argued with us, and even raised his voice at us on a couple occasions. Said that because we went to another mechanic, we were out of luck. Told him we would have never had had to go to another mechanic if they had dealt with us honestly and did their jobs in the first place. He admitted they dropped the ball by not addressing the service bulletin while it was still valid. I recorded this on my cell phone. He said he would "see what they could do" and promised to call us back within a week. He never called back. We left him a couple messages and nothing. Took Dave Cross Motors to small claims court and was awarded a judgment of $5000 plus costs. Stay the heck away from these guys!!!

Stay away from Dave Cross Motors. Was in the middle of negotiating a new GMC over the phone when the dealer went silent for an hour. I assumed they were trying to hammer out the small details...nope! They were selling the vehicle out from under me by leveraging my deal. No communication with me at all. Dirty Pool!!