GMC and Buick
New Car Dealership in Lees Summit, MO
Overall Rating
4.8/5
Read dealer reviews
Dave Cross Buick GMC is family owned and operated! Serving the community of Lee's Summit, MO since 1960. Let us make you part of the family. We have a friendly staff that will be happy to help you chose the perfect vehicle to fit your needs and budget! We provide superior service with a best price guarantee! Come see why Dave Cross Buick GMC is the best place to buy your next vehicle!
If you're looking for service for your new GMC or Buick, Dave Cross Motors's trained mechanics can help keep your new car running like new. So give them a call!
Dave Cross Motors Reviews
Overall Rating
4.8/5
303 out of 311 people recommended this dealer
Overall Facilities:
3.7/5
Service Department
Reviewed by Deborah
in Lees Summit, MO
December 18, 2019
A dash light had flashed off and on for a few days, but the day of my scheduled service, the light was off. David in Service told me to stop by anytime they were open, and the light was on.
A couple of days later the light flashed, and I stopped by the Service Department, and after checking the source, I was informed what the issue was, but also told my warranty would not cover it.
I left the dealership and an hour later David called me, and told me after further research he had discovered the part/labor would be covered, and scheduled a date/time for me to have it replaced.
I was impressed that David took the time to research my warranty and ensure I received the service I was entitled too.
My Thanks To David in Service.
Take Advantage of customers
Reviewed by Chandler
in Lee Summit, MO
May 10, 2019
Was very dissatisfied with my experience. Not only were the quotes given absolutely ridiculous and trying to take advantage of me because I'm young, but the way they handled business as a whole was ridiculous. After getting my oil changed they told me multiple things that was wrong with my truck. One being a rear axle seal being broken and this caused grease to get onto my shoes and drums on my rear brakes. They automatically thought that I should replace all my brakes, shoes, and drums and the rear axle seal. When I asked for a better explanation the guy had no idea what he was talking about. I knew that with brake cleaner the rear brakes would be fine but that was not suggested to me. They wanted to charge me over $700 to replace my rear shoes and drums.... then on top of that $441 for the rear axle seal, and over $600 for my front brakes...... I may be young but I am not stupid and can not be taken advantage of. I went to another dealer and got another quote for my brakes while I decided to do the rear axle seal at Dave cross. The other quote... $241for the front and they backed up my knowledge on cleaning the back brakes rather than purchasing new ones. I told the service man at Dave cross to go ask their members if they knew to just clean them... 30 minutes later I got a response that this would be possible. Saved me $700. They proceeded with the rear axle seal while I was supposed to get a shuttle to take me home. What I was told would be a 5 minute wait almost took an hour for a shuttle. Before I left I asked what the timing would be on my seal and was told 2.5 hours and then they would give me a call when it is done. 3.5 hours later I still hadn't received a call. So I decided I would call in and it still wasn't finished. what should've taken 2.5 hours turned into 4. The oil change took 2.5 hours so the majority of the day my truck was in the service department. What I was told with my oil change is I would also get a car wash. Didn't happen the last time I was there and even after a bill of $600 this time I did not receive one. You have lost my business and have given me a different point of view on how you see your customers. In the end when I went to pick up my vehicle I asked if they would rerun their numbers because I knew they were already high. They did and came back to me with a $525 total I believe to do the front and rear brakes... what before was over $1000. This shows you how bad they were trying to screw me over and I am glad I knew this was wrong and didn't break my wallet because some crooks thought because I am 19 I wouldn't know any better. Outrageous.
Great Service! Would Recommend To Anyone!
Reviewed by Ashley
in Lee's Summit, MO
October 02, 2015
Gary was great to work with. He made the process go extremely smooth. Mike was also wonderful to work with. He made the financial end of the purchase better than I had anticipated.
