Walt Massey Chevrolet Buick GMC in Lucedale including address, phone, dealer reviews, directions, a map, inventory and more

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11241 Highway Old 63 South
Lucedale, MS 39452

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Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 7:00pm
Tue 8:00am – 7:00pm
Wed 8:00am – 7:00pm
Thu 8:00am – 7:00pm
Fri 8:00am – 7:00pm
Sat 8:00am – 4:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat Closed

Reviews of Walt Massey Chevrolet Buick GMC

Overall Rating:

4.5 (out of 5)

89% recommend this dealer

64 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Addendum

Reviewed by Dean from Gautier, MsFebruary 16, 2021

I was contacted by Walt Massey leadership in an effort to rectify this situation. After a lengthy call, I am satisfied by the attention given by staff. Please disregard the post from Feb 12. I attempted to remove it and was unable to do so. I will purchase again from Walt Massey.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

1.5 (out of 5)

Buy Elsewhere

Reviewed by Dean from Gautier, MSFebruary 12, 2021

I recently purchased my second vehicle from Walt Massey Automotive. The first purchase went well and I was very pleased. The recent purchase did not go so well. After a couple of months, my truck became incapacitated while I was out of town. I called Walt Massey to get help and Mr. Smith was very condescending and then would not return multiple phone calls. I will never purchase another vehicle from Walt Massey Automotive and suggest you don’t either.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please contact us at (601) 947-3001 when you have an opportunity, and we will be more than happy to try and turn your experience around. Take care!

Overall Facilities N/A

Customer Service 1

Buying Process 3

Quality of Repair 1

Maximum rating = 5

2.0 (out of 5)

Very Very Sorry Service Care

Reviewed by Debbie Pilgrim from Mobile,AlFebruary 04, 2021

I came to get my 2019 equinox service for the first time or change and two weeks later my son finds a huge rat nest built up around where the air filter was so that tells me of the care that got done to my vehicle. Also my tire pressure in all four of my tires had 28 in it so I don’t even know if they rotated the tires like they were supposed to God knows they did not check the tire pressure and nothing will never ever bring my vehicle back there for service

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hi, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (601) 947-3001 to discuss your concerns, as your satisfaction is of utmost importance to us.

Overall Facilities N/A

Customer Service 2

Buying Process 4

Quality of Repair 1

Maximum rating = 5

About Walt Massey Chevrolet Buick GMC

At Walt Massey Chevrolet Buick GMC our goal is to build trusted relationships with our customers not for a day or even a year but for a lifetime. We do that by taking pride in everything we do from the cars we sell and the service and parts we provide to the way we say hello when you walk through the door. Committed quality service is what we promise. Uncompromising in our efforts to help customers find what they need Walt Massey Chevrolet Buick GMC stands out in the Lucedale community as a dealer of integrity; Many dealers say it we work hard everyday to prove it.

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