John Hirsch's Cambridge Motors

There service department always completes my repairs on time. The repairs are done right.

Horrible staffing , dishonest staff and got the run around when I sold my old truck to buy my current truck from Hircsh. Staff Camille got paperwork in late time after time triggering me to have to do more work on the end and get two years of worth tabs (paying over 600$ in the end ).. in the end to tell me “oh well, now you have two years worth” or making me do more work again to return the extra set when it shouldnt have happened to begin with. Also per DMV my truck should have only needed duplicate tabs for 2021 anyways but the “machines was done and papers lost “ at the time .. so still pretty sure I overpaid. Also not getting paperwork in on time to pay off my old truck loan so I bad two truck auto loans out in my name on auto bill ... again where I had to be doing their job and going in there multiple times to get xxxx done . Also called about my truck rolling back (50k miles and 2016) anywhere from 5 to 20 ft on its own after being in park and turned off for 10 plus minutes and was told it was just the “ice” (despite it not being anything more Icy than a normal gravel drive with some ice on it) or nothing they could do because they can’t replicate it and not worth their money and time “to look at nothing”.

This is our 7th vehicle we had gotten from John Hirsch's of Cambridge ~ Jane was an awesome sales lady and we love her.. she had our vehicles running and ready to test drive as it was very cold ;) John Hirsch was also very sweet as when we have to come back to have the blower mortar fixed he compensated us with 2 ~ 25.00 gift coupons to use for oil changes or towards any service job we needed If we needed :) thank you for making my experience buying another GREAT vehicle ( JEEP ) a great one ..